Top 5 Ways Virtual Events Are Like Football Games

October 31, 2011

Introduction

The 2011 World Series was simply amazing. But now that baseball is over, it’s time to turn my sporting attention entirely to football (American football, that is). After watching a weekend’s worth of football, it occurred to me that there are similarities between winning football games and producing successful virtual events. Let’s consider 5 ways they’re similar.

1) The Importance of the Game Plan

In the NFL, head coaches spend the entire week preparing for the upcoming game. They’ll put in 16 hour days and sleep on the sofa in their office. They plan the offensive schemes, the defensive schemes and they’ll even map out the play calls for their first drive.

Once they’ve done all their preparation, execution on the field becomes secondary. Yes, it’s important, but without a solid game plan, teams are less likely to claim victory. With virtual events, the game plan and preparation are equally important. As in football, make sure you script out your plays ahead of time.

2) Games Are Won and Lost on Turnovers

Interceptions and lost fumbles often dictate the outcome of football games. In virtual events, a “turnover” is anything that doesn’t occur as expected. It may be a technical glitch or a speaker who never shows up.

When a turnover happens in a football game, your defense must step up to the plate to limit the damage. In a virtual event, you’ll want contingency plans documented (in your pre-game planning) so that you have a “set of plays” to use for each possible turnover.

3) Delegate Important Tasks to Your Team

In football, wins and losses rest on the shoulders of the Head Coach. The coach, however, has an entire staff behind him, much in the same way that the President of The United States has a cabinet. Football teams have coaches for the offense, the defense, the offensive line, the quarterback and much more.

Are you the “Head Coach” of your virtual event? The first step will be to identify all the staff positions you need (e.g. marketing, operations, speaker coordination, sponsorship sales, etc.). Then, fill those positions with competent coaches, then delegate.

4) In-game Analysis and Adjustments

Ever see a quarterback on the sidelines, viewing a photograph with his coaches? By viewing a snapshot of that play’s formations, the quarterback is able to analyze what he did (or did not do) correctly on the given play.

In your virtual event, pause and take “snap shots” throughout the event. You’ll want to analyze things like number of attendees, attendance rate, average session time, number of chats, viewers per session, etc. Just as the quarterback may use photo analysis to make adjustments, learn from what your event snap shots tell you and make the appropriate in-game adjustments.

5) The Importance of Clock Management

Clock management, especially at the end of the two halves, is critical in football. You can’t score if you’ve run out of time.

In virtual events, clock management is first about mapping out the right schedule. For one thing, make sure you provide enough “down time” between scheduled activities so that everyone (e.g. staffers, attendees, presenters) can properly transition from one activity to the next.

Next, clock management in a virtual event is about sticking to your published schedule. If a session is scheduled to run 30 minutes, make sure you begin the “wrap-up” with 5 minutes remaining. Or better yet, go with football’s “two minute warning.”

Conclusion

Here’s to your success on the field. Remember that it all starts in your coaches’ office and practice facility. If you execute well in your virtual event, you can go home a hero on Friday’s and spend the weekends watching football. If you’re so inclined, that is!


How Facebook’s Latest Changes Point To The Future of Virtual Event Experiences

October 24, 2011

Photo source: ivanwalsh on flickr.

Introduction

Have you heard? Facebook announced a set of changes to its service. Some changes are active now, while others will be rolled out in the coming weeks or months. Previously, I wrote about why Facebook is the world’s largest virtual event. Looking at the changes Facebook announced, I think that some of the new features should be adopted by virtual event platforms, to improve the user experience. Let’s take a closer look.

Subscribe (for Personal Pages)

You can now subscribe to a user’s personal page without having that person “friend” you back (a la the “follow” on Twitter). This feature is useful for celebrities who have a personal page, but no associated brand page. Where can this be useful in virtual events? Allowing attendees to subscribe to exhibitors in virtual trade shows.

The “subscribe” action creates a much more valuable “relationship” (to exhibitors) compared to the booth visit, document download or document view. By subscribing to an exhibitor, I see “status updates” that they post during the life of the event. This forces exhibitors to:

  1. Publish content (status updates, special offers, etc.) during the event.
  2. Have an ongoing conversation with you, without the pressure for you to respond back.
  3. Be useful to you.

I “Like” it.

The New Timeline

While not yet rolled out, the Timeline replaces your Profile page. It’s an auto-generated, visual summary of your entire life (on Facebook). It provides you with a “scrapbook on life,” and could be a convenient way for your Facebook friends to quickly check out what you’ve been up to.

Virtual events should create an “Event Timeline” that’s dynamically updated throughout the event. As with the Facebook Timeline, certain events are condensed, especially those that happened in the past. The Event Timeline could include:

  1. A listing of all sessions.
  2. Activity updates (e.g. the 1000th user just logged in; 500 attendees viewed this session; etc.).
  3. Announcements.
  4. Special offers from exhibitors (e.g. sponsored listings).
  5. On-demand content (e.g. a prior session that is now available on-demand).

Top Stories

If something happened a week ago that Facebook deems noteworthy, it wants to keep that event (e.g. a status update from a family member) in the Top Stories section atop your News Feed. Virtual Events can leverage this concept alongside the “Event Timeline” (discussed above). An event’s Top Stories could include:

  1. The most viewed sessions.
  2. The most downloaded documents.
  3. The most popular users (e.g. most connections, most friends).
  4. The most active users (e.g. most chat postings)
  5. The most visited areas of the event.

The Ticker

Facebook’s Ticker resides on the right side of your News Feed and lists interesting things that your friends have done. For a one-day virtual event, it’s not likely that I’m going to build out a significant list of friends or followers. So instead, a virtual event’s Ticker could simply be a updated and scrolling area that displays the Event Timeline and Top Stories (discussed above), as they unfold.

Bonus Item: iPhone 4S Assistant

Apple recently launched its iPhone 4S, which includes an Assistant (Siri). You speak to Siri, it understands what you say and it attempts to perform the actions youv’e asked it to do (e.g. find a restaurant, give me directions, etc.). We need a Siri personal assistant (activated by voice commands) for virtual events. And of course, it needs to work on smartphones and tablets.

Conclusion

Facebook is “always on” to its end users, who use it day and night and all year round. Virtual events tend to be “point in time” occurrences that happen on a single day, or over a few days. While it’s interesting to consider these concepts, their value will surface only if applied correctly. That being said, let’s get to work.

Related Resources

  1. David Pogue of The New York Times writes “Facebook Changes Inspire More Grumbling
  2. Learn more about the iPhone Assistant (Siri).
  3. My thoughts: Why Facebook Is The World’s Largest Virtual Event

How to Generate Registrations and Attendees to Your Virtual Event

August 11, 2011

Introduction

Successful virtual events start with the ability to generate registrations and attendees that meet or exceed your targets. I presented a webinar at AMA’s Virtual Forum on “Achieving Success with Online Events.”

My webinar was titled “How to Generate Registrations and Attendees to Your Virtual Event.” My presentation was divided into two parts: I first covered how to generate virtual event registrations and followed that with how to convert registrants into attendees.

Top 10 Tips for Generating Virtual Event Registrations

To generate virtual event registrations, I provided the following 10 tips:

  1. Leverage speakers
  2. Leverage exhibitors
  3. “Less is more” on your registration form
  4. Use social sharing buttons
  5. Promote via syndication
  6. Start early
  7. Create a LinkedIn Event
  8. Promote on Twitter
  9. Promote on Facebook
  10. Promote via content marketing

Top 5 Tips for Converting Registrants into Attendees

To convert registrants into attendees, I provided 5 tips:

  1. Spruce up the confirmation page
  2. More content marketing
  3. Game mechanics
  4. Automated email messaging
  5. Facilitate pre-event networking

View My Slides

Feel free to view my slides (below). They’re also available for download, if you visit the presentation directly on SlideShare.net.

Conclusion

The AMA virtual forum is available on-demand and you can view all of the archived sessions.  You can register for this free event on the AMA web site.

Leave me a comment below if you attended the session – or, if you have questions or comments on this topic. Thanks!

Related Content

  1. Blog Post: Virtual Event Audience Generation via Content Marketing
  2. Blog Post: How to Leverage LinkedIn for Your Virtual Event
  3. Download: Free eBook on Social Media and Virtual Events

This Week: Achieving Success with Online Events (#AMAAdobe)

August 8, 2011

Introduction

This week, The American Marketing Association (AMA) is hosting a half-day virtual forum on “Achieving Success with Online Events.”

The online event “will explore how to create online events that will attract your target audience, how to utilize online events to further engage your customers, how to measure the success of your online events and most importantly, convert these efforts into top line revenue.”

Details

Date: August 11, 2011

Time: 10AM-2PM CT

Where: Online. Register here:

http://www.marketingpower.com/Calendar/Pages/VirtualXchange_Create_Engage_Convert.aspx

Speakers

I’ll be speaking at the virtual forum and will be joined by a great group of speakers:

  1. Carmen Taran, Co-founder of Rexi Media
  2. Ken Molay, President, Webinar Success
  3. Maria Pergolino, Senior Director of Marketing at Marketo

My Session

I’ll be presenting at 11:15AM CT.

The title of my presentation is “How to Generate Registrations and Attendees to Your Virtual Event.” Got a question? Feel free to leave me a comment below. In addition, you can tweet your question to me. Be sure to include the virtual forum’s hash tag, #AMAAdobe.

Conclusion

Hope to “see” you (online) at the virtual forum. Register now:

http://www.marketingpower.com/Calendar/Pages/VirtualXchange_Create_Engage_Convert.aspx

 


Virtual Events Q&A

July 27, 2011

Read the full Q&A: http://www.icon-presentations.com/blog/bid/40930/Virtual-Events-for-eventprofs-Q-A-with-Dennis-Shiao

Introduction

Icon Presentations is “one of the country’s presentation leaders specializing in projection and wide screen video blending.” Jenise Fryatt (@IconPresentsAV) is with Icon Presentations, where she authors the Sound n’ Sight blog.  I had the privilege of doing a Q&A with Jenise on her blog, on the topic of virtual events.

Q&A

I provided answers to the following questions:

  1. Can you define “virtual event”?
  2. What do you think is the biggest myth about virtual events?
  3. What do event professionals need to learn about them?
  4. Can virtual events help planners to show a measurable return on investment for their clients?
  5. How do you determine which kind of virtual event will best meet your needs?
  6. What resources would you suggest for event professionals who want to learn more about virtual events?

To read my answers, view the full blog posting at Sound n’ Sight.


This Week: HubSpot Inbound Marketing Virtual Conference

June 14, 2011

Introduction

According to HubSpot, “The Internet has profoundly changed the way people learn about and shop for products. To connect with today’s buyer, you need to stop pushing your message out and start pulling your customers in. The rules of marketing have changed and the key to winning is to use this change to your advantage.”

HubSpot is hosting the first ever virtual conference on inbound marketing.  It’s this Thursday (06/16) from 11AM to 5PM ET.

Session: Inbound Marketing for Your Virtual Conference

Previously, I wrote about how content marketing can drive registrants to your virtual event.  I’m excited to share similar thoughts at the HubSpot virtual conference.  I’ll be joining Eric Vreeland, HubSpot’s Inbound Marketing Manager, in a session titled “Inbound Marketing Best Practices for Your Virtual Conference.”  Our session kicks off the virtual conference at 11AM ET.

Save the Date

Virtual conference details:

Date: 06/16/2011

Time: 11AM – 5PM ET

For further information: http://www.hubspot.com/marketing-webinar/inbound-marketing-virtual-conference/

Disclosure: The HubSpot virtual conference is hosted on the INXPO virtual events platform (my employer).


Virtual Event Audience Generation via Content Marketing

June 13, 2011

Introduction

Email marketing is far from dead. For proof, look no further than Groupon, which recently filed for an IPO. Groupon’s business hinges on “daily deal” emails to their growing audience of subscribers. For virtual events, email blasts bring in 75% (or more) of the registrations [my estimate].

Despite Groupon’s success, virtual events’ reliance on email blasts is not sustainable. In this post, I introduce the concept of applying content marketing to generate an increasing percentage of your virtual event registrations.

Content Marketing is a Renewable Resource

Develop content that promotes your virtual event – and, remains viable well after the event is over. Market your event, while creating sustaining content at the same time. In the process of driving registrations to your virtual event, you’re also creating “inbound marketing,” – your content gets indexed by search engines. Content becomes a renewable resource, which can generate ongoing “returns.”

Email blasts, however, are a different story. You may open that Groupon daily deal email, but an offer to attend a virtual event may not garner the same interest. In addition, “repeat sends” of the same offer have diminishing returns. Get it right with your first offer, because subsequent blasts (to the same list) are dangerous. You’re more likely to generate opt-outs than opens or clicks. Email blasts are interruption-based, while with content marketing, users find you while they’re actively looking and searching.

Virtual Event Planners: The New Media Company

Consider the goals of a media company:

  1. Generate an audience (and associated lists)
  2. Engage the audience
  3. Sustain (and grow) audience loyalty

Virtual event planners are media companies. For virtual events, the above 3 steps become:

  1. Generate registrations (audience)
  2. Engage registrants (so they attend)
  3. Create a great event (so they come back next time)

Content marketing should be leveraged to generate a high attendance rate (i.e. number of attendees divided by number of registrants). Email reminders do not qualify as content marketing. In addition to reminders, share valuable content with registrants on a regular basis, leading up to the virtual event.

Content Marketing Portfolio

Never fear, you don’t have to build a media company on your own. Instead, leverage key stakeholders in the virtual event and invite them to provide content:

  1. Speakers
  2. Exhibitors
  3. Partners
  4. Your employees

The types of content you should be publishing:

  1. Blog postings (your blog)
  2. Guest blog postings (related industry blogs)
  3. YouTube videos
  4. Social sharing (of the above) via your social media channels
  5. Occasional email touches (to registrants) with valuable content [include an opt-out]
  6. Earned media

This content should be mixed and matched to attract new registrations and to interest existing registrants into attending the live event. An added benefit of all this content? Inbound links to your virtual event’s registration page, which increases its ranking with search engines.

Conclusion

Developing quality content is not easy. With a heavy reliance on email blasts (for virtual event audience generation), however, content can be a secret weapon. It’s your natural and untapped resource – and it’s renewable! Share your thoughts in the comments below – how are you using content marketing for your virtual events?


Jack Dorsey’s Awesome Town Square Speech

June 9, 2011

Introduction

TechCrunch published an article about a “TownSquare” speech that Jack Dorsey (@jack), CEO of Square, gave to the company back in November 2010.  The article, “Jack Dorsey & The Golden Gate Bridge (Exclusive Video)” provides a video of the speech, along with the full transcript. As I read the transcript, I drew some parallels to virtual events.

Design is as Much Functional as Visual

To quote Dorsey’s speech, “Design is not just visual, design is efficiency. Design is making something simple. Design is epic. Design is making it easy for a user to get from point A to point B.”

Love it.

Dorsey’s point reminds me of a great book I read, “Design Is How It Works” by Jay Greene. Design can be “visually beautiful,” in the same way the Golden Gate Bridge is beautiful (as Dorsey describes in his speech). But the Golden Gate is also functional – it’s a bridge that Dorsey wants to cross and it’s an experience to do so (unlike other bridges, which are neither cross-able nor great experiences).

This is where we stand today with virtual events. In the beginning, we “designed” virtual events around a visual experience. We tried to make things look like a trade show, with a 2.5D lobby, lounge, auditorium and exhibit hall. These environments were not easy to navigate. We often failed to get the user from point A to point B with ease.

If early stage virtual events were a search engine, we created bells and whistles on top of your search, whereas users just wanted a Google experience, delivering them directly from search query to results page.

Everyone is a Designer

To quote Dorsey, “Every engineer in this room, every operator in this room, every customer service agent in this room, is a designer.”

Everyone involved in a virtual event (e.g. producers, speakers, exhibitors, support staff, AV staff, web developers, graphics designers, etc.) is a designer, because each person plays a part (some more than others) in the resulting attendee experience.

Another quote from Dorsey, which he relayed from colleague “Brian” – “support and feedback is what our customers are telling us, and product is what we’re telling our customers.”

In a virtual event, the attendee experience is the product.  Virtual event designers need to think of attendees as a form of customer – we must build such a good “product” that customers would part with their money for – and, we must create happy customers who will return and “purchase” again.

Building the Brand

Dorsey likes to read The Economist. To quote Dorsey, “The other thing to notice about this is that there are no bylines at all, there are no names in here, not event the editor has a name. It’s The Economist, they’re building The Economist, they’re writing articles for The Economist.”

As I read this quote, I wondered whether an event could take the route of The Economist. I’d find it odd if an event did not list the speakers, their titles and company affiliations. But then I considered that if an event were to do this, the event brand would truly rule the roost. The event that comes closest to this today are the TED conferences.

Conclusion

Dorsey’s speech was both fascinating and inspiring. While Dorsey’s speech focused on building a great product, many parallels can be drawn between great products and great events.

Related Links

  1. TechCrunch article, “Jack Dorsey & The Golden Gate Bridge (Exclusive Video)”
  2. Video of Dorsey’s speech on TechCrunch TV

Great Example of Audience Involvement

June 6, 2011

Introduction

Shortly after publishing my post on engagement models to build audience loyalty, I tuned in to Game 2 of the Stanley Cup Finals, with the Boston Bruins visiting the Vancouver Canucks. In my post, I outlined a “fully synchronous” engagement model, in which a webinar presenter provides a brief introduction, then invites the audience to speak.

The National Anthem

At Vancouver Canucks home games, the national anthem is performed by Mark Donnelly. He puts on a rousing performance in front of a highly engaged audience.

In fact, after singing the first verse, he stops singing, raises his microphone to the crowd and turns into a conductor, as the fans sing the next verse. Here’s a video of a recent performance – you can see Donnelly “pass the mic” at the 0:33 (33 seconds) mark.

Conclusion

Canucks fans are passionate about their national anthem – there are numerous videos on YouTube of fans singing the national anthem outside the arena before games. I wonder if the tradition of audience involvement in Vancouver increased fans’ intensity around the national anthem?

In either case – while this was a great example of fully synchronous engagement, we all know that audience loyalty (to the Canucks) has more to do with the product they put on the ice!


Engagement Models to Build Audience Loyalty

June 4, 2011

Introduction

Behind every great event is great content.  To generate great content, event professionals need to be publishers as much as planners.  And like any good publisher, you need content that connects with your audience.  We often use the word “attendees” to refer to event consumers – when building a content plan, however, think of them as your audience.

Don’t Broadcast Your Content, Crowdcast It!

All too often, event content is delivered via one-way broadcasts.  Even when the content is engaging, it misses out on engagement.  Involving your audience in the event content (i.e. allowing them to contribute to a session) creates a more rewarding experience and builds audience loyalty.

So be sure to avoid the broadcast – instrument “crowdcasting” instead. Crowdcasting creates a loyal audience, which becomes an annuity of sorts. It guarantees “future payout” in the form of attendance (at future events), referrals (to recruit colleagues) and activity (further participation).

Engagement Models

Let’s consider engagement models that you can apply to your next event.

Asynchronous / Non-Synchronous

I’m a loyal listener of podcasts from ESPN Radio. In some of the podcasts, the hosts answer emails submitted by the audience. Listeners who hear their question answered (on the podcast) are more likely to submit subsequent questions. They’re also more likely start tuning in every day, to see if their latest question gets answered.

How this could apply to virtual events: in the weeks leading up to your event, invite users to submit questions (to the presenters) and provide input to help guide the content of the presentations. Once users see that “they have a voice,” they’re more likely to tune in to your sessions at future events.

Pseudo-Synchronous

I commute to work in a car and often tune in to the radio.  I’ve noticed that more and more, radio hosts are engaging with listeners via social media. Hosts will post to the show’s Facebook page, then read users’ comments on the air. They’ll ask a question via Twitter and read tweets from listeners who responded.

I call this “pseudo-synchronous,” because the dialog unfolds slower than real-time and while the channel is open in both directions, it’s not directly connected. Instead of an instant messaging session, it’s like leaving comments on a blog posting.

How this could apply to virtual events: Webinar presenters make the audience a central component of the presentation. They allocate dedicated segments to review (and discuss) audience feedback and questions submitted via the webinar console and via social media channels. Like radio hosts, they ask questions of the audience and read selected answers.

Fully Synchronous

I’m a big fan of sports talk radio. While the program host can make or break a show, the best part of talk radio are the discussions brought on by the callers. For sports talk radio, I love to hear different fans’ perspectives (as crazy as some perspectives can be) and listen to the host provide his/her response.

Imagine a sports talk program, though, that took no questions from the audience. It wouldn’t work! But that’s how some presentations are structured.

How this could apply to virtual events: For selected sessions, the webinar model should be turned upside down. The “presenter” provides a 5 minute introduction on a topic, then turns into a radio talk show host. Webinar viewers are “passed the ball” (i.e. the presentation controls) and provide their perspective on an issue. As in talk radio, a “call screener” is used to review topics that interested users would like to discuss.

Conclusion

Your audience should be a central component of your “event content.” Allow the audience to have an active voice and it’s a win/win scenario. You win, and your audience wins. Crowdcast, don’t broadcast.

Let us know your thoughts – what are additional ways to engage your audience?


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