How You Can “Imagine” to Be More Creative

June 29, 2012

Image source: Amazon.com

Introduction

I recently read the book “Imagine: How Creativity Works” by Jonah Lehrer. While Lehrer has gotten himself into a bit of hot water over re-purposing past work in new places (including portions of “Imagine”), this news didn’t impact my enjoyment of the book.

I found it fascinating to read stories of how creative insights were born and to understand some of the neuroscience behind what sparked them. What follows is ways I plan to apply the book to spark more creativity in my own life.

1) Sleep with a Notepad and Pen on the Nightstand.

I’m amazed at the crazy stories my brain dreams up overnight. I once had a murder mystery dream that involved the Queen of England and the tennis player, Peanut Louie. One of these days, I’ll analyze what that dream really meant.

“Imagine” describes the prefrontal cortex, an area of the brain that “holds back our imaginative murmurs.” When we sleep, “the prefrontal cortex shuts itself down; the censor goes eerily quiet.” In 1965, Keith Richards of The Rolling Stones fell asleep with a tape recorder running. When he played back the tape the next day, he heard a lot of snoring, but he also found the whole verse of a song. That verse would become “(I Can’t Get No) Satisfaction.”

I often dream about work. Once, I dreamed about working through a web application (related to work), but doing it in an entirely new (and odd) way. I don’t recall precisely the details of that new way, but imagine if I was on to something a la Richards and his hit song. As such, I now keep a notepad and pen on my nightstand.

This allows me to record the details of my dreams (if needed) when I wake up, whether that’s in the morning or in the middle of the night. I’m often stirred awake by an interesting dream (in the middle of the night), ponder its “weirdness” for a few minutes, then forget all the details by morning.

It’s time to increase bedtime ROI – product feature ideas, marketing campaigns and more. All conceived in my dreams.

2) More Productive Use of Showers and Outdoor Runs.

Chapter 2 of “Imagine” is titled “Alpha Waves (Condition Blue).” A portion of the chapter covers why creative insights happen often during warm showers. Why is that? Because warm showers are relaxing and “when our minds are at ease … we’re more likely to direct the spotlight of attention inward.” And when the spotlight is directed inward, we’re able to make the connections that lead to insights.

In fact, in a prior post, I wrote about my use of the shower: “10% of my tweets are now conceived while I’m in the shower, where I generate random thoughts or random observations.”

I also find my mind at ease when I go for long, outdoor runs. While on the running trail next to the reservoir, I feel disconnected from the hustle and bustle of daily life and that allows my mind to wander and roam. It’s far different than running on a hotel’s treadmill, as the activity of other exercisers and the sound from the overhead TV don’t allow me to disconnect as well.

While I’ll often wander into random insights during showers and runs, I’ll now look to utilize them during specific times of need. For instance, if I need to develop a feature or campaign and I feel a bit stuck, I may “disconnect” and brainstorm a bit. I’ll head out for a run, followed by (of course) a warm shower.

3) Talk to Everyone in The Organization.

“Imagine” describes how the late Steve Jobs designed the office space at Pixar Animation Studios. He placed the meetings rooms, cafeteria, coffee bar, gift shop and restrooms in the center of the building. He said, “everybody has to run into each other.”

One producer at Pixar noted that it worked: “I get more done having a bowl of cereal and striking up a conversation or walking to the bathroom and running into unexpected people than I do sitting at my desk.”

In the same chapter, we learn about an MIT professor who studied office conversations and workplace data. His finding? “Increasing the number of colleagues with whom an employee consults contributes independently to performance.”

As a product guy, I plan to spend more time striking up random conversations with colleagues – especially those outside of my own functional area. After all, when you’re building products, your customers are more often the folks in Finance, Human Resources and Customer Service, rather than your peers in Product Management or Marketing.

Colleagues in other departments have different expertise and they’re likely to think differently. This means that they’re bound to have valuable insights you can tap into and apply (either directly or indirectly) into creating better products. In fact, I believe that product organizations ought to crowdsource product ideas across the entire organization.

4) Daydream More.

A psychologist from the University of Memphis discovered that students with attention deficit hyperactivity disorder (ADHD) got significantly higher scores (than non-ADHD students) on difficult creative tests.

ADHD (and the inability to focus) can be a “creative blessing” – “when we need to work, we force ourselves to concentrate – this approach can inhibit the imagination.” Lehrer goes on to note that if you relax and indulge yourself in distractions, insights arrive once you stop looking for them.

Later in the book, Lehrer relates how the famous “Just Do It” campaign (from Nike) was conceived by an ad executive via a random thought about a convicted murderer (Gary Gilmore). When Gilmore was asked if he had any final words before his execution, he said, “Let’s do it.” How did the ad exec think of this? “He just popped into my mind.”

So in times where my running and showers don’t produce, I’ll do some daydreaming. I’ll also embark in other random diversions, such as watching a movie, listening to music or reading a book. Perhaps they’ll spark some creative genius (a la the Nike example) – or, by taking a break, I’ll find what I was looking for.

Conclusion

By now, you’re probably suspicious about my desire for creativity. You think it’s just a ploy to sleep earlier, go for more runs, daydream more often and watch more movies. Well, we’ll see. I may in fact be doing a lot of that, but it’s all in the interest of science. If I can prove “how creativity works” and produce some of it at the same time, then the showers and sleep will have been worth it.

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How Social Media is Similar (and Different) to Swimming

June 22, 2012

Introduction

I learned to swim in pre-school and continued with swimming lessons during my elementary school years. Besides wading in the water during pool parties, my swimming skills went largely unused for some time. Interestingly, to obtain my undergraduate degree, I was required to pass a basic swim test. So those early lessons helped me complete my education.

Recently, I supplemented my exercise routine by doing lap swimming at the local pool. It was there that I observed similarities (and differences!) between swimming and social media.

Similarities

It Works Out Every Part of Your Body

While I run more often than I swim, I find that swimming exercises far more parts of my body than running. After a long run, I may “feel it” in my legs and calves. After swimming many laps, I “feel it” all over.

I compare this to marketers’ use of social media. Effective social media marketing “exercises” many key ingredients of marketing:

  1. Understanding your market.
  2. Understanding your target audience.
  3. Curating content.
  4. Sharing and publishing content.
  5. Crafting the right messaging at the right time.
  6. Engaging with your target audience.
  7. Generating demand for your products and services.

Marketers who utilize social media marketing, then, are bound to stay in great shape.

Must Keep Moving to Stay Afloat

To stay afloat in the water, you need to move your arms and legs. But just staying afloat means that you’re not getting anywhere. It’s similar with social media: you need to maintain constant activity in order to feel like you’re getting somewhere.

If you launched a blog, but haven’t updated it in 4 months, then it’s basically under water. Users visiting a “non-current” blog are unlikely to subscribe to its RSS link. If you started a Twitter account, but haven’t tweeted in 2 months, then you may need a lifejacket.

The Hardest Part is Getting Your Face Wet

Sometimes, the hardest part about an activity is taking the first step. When I took my first swimming lesson, my biggest fears were (a) getting in the water and then (b) putting my face in the water.

With social media, the hardest step can be taking that first step. But once you sign up for that first account and get acclimated to the features and customs of the service, you may find that things start to come naturally – similar to how you quickly progressed from non-swimmer to beginner.

Play By the Rules

Whether it’s a pool or the beach, most swimming environments have a set of rules (e.g. no diving, no horseplay, etc.). If you violate the rules, you’ll be called out – and if you continue violating, you may be asked to leave.

In social media, the rules are less hard and fast. Instead, there are customs and acceptable behaviors, compared to defined rules. That being said, it’s similar to a pool: others will call you out if your behavior is unacceptable. And if your behavior is extreme, a service may ask you to leave by shutting down your account.

Jack of All Trades, Master of None

Photo credit: The Swim Channel’s Facebook page.

My best stroke happens to be the breast stroke. My current focus is to improve upon my freestyle. Not many of us can be Mark Spitz or Michael Phelps, all-time great swimmers who mastered a number of strokes.

Could you imagine if in swimming, new strokes were invented every week? Well, that’s what it feels like with social media. We all have a fixed amount of time to spend on social media, so it’s not practical to be a jack of all trades.

There’s Facebook, Twitter, Google+, Pinterest, Instagram and many other social networks. Find a handful of services to focus your time and energy on. The gold medal records (for social media) can wait.

Differences

Don’t Need Hands-On Instruction

It’s nearly impossible for toddlers (or adults, for that matter) to learn swimming on their own. Typically, children start out with a series of private lessons – they learn how to put their face in the water, how to float and how to perform the basic strokes.

With social media, you can learn by doing. I started on Twitter way back in 2007. Initially, I had a hard time grasping exactly what to do, so I got help from more experienced users. After that initial period, however, I learned by doing.

No Lifeguard on Duty

At most pools and beaches, there’s a lifeguard on duty. If you’re not able to stay afloat, the lifeguard will dive into the water and save you. There’s no lifeguard on social media. By tweeting or posting the wrong thing at the wrong time, people have lost their jobs and caused relationships to end. Social media can turn celebrities into villains and saints into Satan. So tweet with care.

Social Media is More Quantitative

You may not know it, but social media is highly quantitative, with a set of game mechanics built in. There’s connections on LinkedIn, followers on Twitter, friends on Facebook. Number of retweets, number of Like’s, number of re-pins. And of course, there’s influence scores, such as Klout and Kred.

If you’re a competitive swimmer, you time your laps and count how many you do in a given workout. But most people go to the pool or beach simply to hang out in the water and cool off. And there’s really nothing quantitative related to doing that.

You Don’t Need to Stay in Your Own Lane

When swimming laps at the pool, you must stay in your own lane. In social media, the lanes have been removed and that’s the great thing about it. You’re free to wander across the entire pool, meeting and learning from new people. You can join Twitter chats, publish comments on a blog posting and join Google+ Hangouts. This exploring and discovery has helped me learn a lot about social media.

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In Case You Missed It: Posts on Pinterest, Twitter, Google Plus and Personal Branding

June 16, 2012

Topic: Pinterest

Topic: Twitter

Topic: Google Plus

Topic: Social Networks

Topic: Personal Branding


What the TV Commercials Tell Us About Twitter

June 14, 2012

Introduction

Twitter launched its first television commercials in conjunction with an event: The 2012 Pocono 400 NASCAR race. The commercials helped publicize the new hashtag pages from Twitter – they created a hashtag page for NASCAR that was promoted within the TV spots.

While I’m not a NASCAR fan, I had my TV tuned to TNT on Sunday afternoon, hoping to catch some of the commercials. Bad timing, combined with the shortness of the ads, prevented me from viewing them live. As a result, I went to YouTube to watch them there (the next day). Here’s one of the commercials:

So what do the commercials tell us about Twitter?

Core Value Proposition

Facebook and Google? They’re well understood by the average consumer. Twitter? Not so much. If you say “share what’s happening in 140 characters or less,” some people will “get it,” while others will get confused.

Judging by this first set of commercials, Twitter is defining its core value proposition around consumption, not sharing and publishing. In other words, you don’t have to tweet in order to find Twitter useful.

And it’s really a two-pronged value proposition:

  1. Consumption: for those who are inclined to “follow.”
  2. Sharing: for those who wish to stay connected with fans and followers.

On the consumption side, Twitter gives you behind the scenes access to your favorite celebrities, whether they’re athletes, actors, actresses, authors or politicians. Just look at the captions used in the six commercials – they’re all about receiving, rather than sharing:

  1. See what he sees.
  2. Follow them past the finish line.
  3. Where off the record is on the record.
  4. Get the POV from a VIP.
  5. What they see is what you get.
  6. See what else he writes.
  7. Put the pieces together.

Never before has the average consumer been able to connect (and even engage) so easily with celebrities. Now, you can journey inside a NASCAR racecar. And you can tweet to @justinbieber and get retweeted by him.

Striving for Mass Adoption, Part 1

Here was Google’s first foray into television commercials:

Notice the stark contrast? Google’s commercial was all about experiencing the product (Google searches), whereas Twitter’s commercials never showed the product (e.g. Twitter.com, Twitter desktop applications or Twitter mobile apps).

This relates directly to the core value proposition (above). The TV commercials show examples of how racing fans can become further engaged in following their sport. But it’s clearly a 50,000 foot view that doesn’t get into the mechanics of Twitter itself.

Twitter is clearly going after mass adoption – and that means our mothers, fathers, aunts, uncles, cousins and grandparents. I expect subsequent ad campaigns that continue the story to demonstrate how users go about using the product.

Striving for Mass Adoption, Part 2

While this particular campaign targeted a precise audience (fans of NASCAR), it’s interesting that Twitter chose television advertising over online advertising. Television still works, it seems, in its ability to efficiently reach a broad audience at a moment in time (and of course, online afterwards, via YouTube).

I expect Twitter’s TV commercials to address a broader audience going forward. A Super Bowl ad in 2013, perhaps?

Twitter and Events: Perfect Together

Ever since Twitter launched, event professionals (and attendees) found a natural use of the service at events: quoting speakers, sharing insights, generating awareness and following the event’s hash tag. On the NASCAR hash tag page, you’ll see the following:

Next race: Quicken Loans 400, Sun 12pm ET on TNT

Twitter and NASCAR are clearly looking to the hash tag page as the online focal point to NASCAR’s ongoing events. In addition to NASCAR, Twitter has organized some activities around the NBA Finals. In a post titled “Courtside Tweets” on their blog, Twitter shares related hash tags and lists 13 athletes who will provide color commentary (via Twitter) during the Finals.

My expectation: Hash tag pages become available for all types of events, especially in B2B for trade shows, conferences, product launches and more. Before long, every B2B event may get its on hash tag page. And beyond that, I expect to see Twitter roll out additional products and services suited to events. After all, Twitter and events are perfect together.

Conclusion

So what to the TV commercials tell us about Twitter? They tell me that Twitter is focusing on mainstream adoption. On the one hand, they want the mainstream to understand what the service is all about. On the other hand, they’re sending a message to stars and celebrities to use Twitter to connect with fans (rather than a Facebook page, for instance).

And at the same time, they’re making it known to brands (including event brands) that these hashtag pages (with perhaps more products to come) are a great way to connect with your customers, fans and attendees.

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How to Use “Brain Rules” to Make Your Next Event More Impactful

June 7, 2012

Pictured: John Medina at 2012 PCMA Convening Leaders. Photo courtesy of MEETINGSNET.

Introduction

At PCMA Convening Leaders 2012 in San Diego (in January), John Medina gave the opening keynote. Medina is the author of “Brain Rules: 12 Principles for Surviving and Thriving at Work, Home and School,” published by Pear Press in 2008.

I was unable to attend the Medina’s keynote, but judging by the chatter afterwards (both online and in the convention center), his talk was well received. I spoke to a few attendees who mentioned direct ties between “Brain Rules” and event planning. When I finally got around to reading the book, I had this “event angle” in mind.

Corporate Events

Attendees of corporate events are pre-disposed to interact with one another. You may know 20-60%+ of the attendees — and, even if you’ve never met someone before, you’re tied by the common bond of being part of the same company.

Monitor and Track your Corporate Learners

Rule #3 is called “Wiring” and can be summarized by the line “Every brain is wired differently.” Because everyone processes information (and learns) at different rates, Medina suggests smaller class sizes in schools. Why? So “the teacher can better keep track of where everybody is.”

Corporate training events should avoid the 3-hour PowerPoint presentations. Medina’s Rule #4 (“Attention”) says that “audiences check out after 10 minutes.” If you have a dry, 3-hour PowerPoint, chances are 2 hours and 50 minutes are wasted. Medina recommends that lectures be broken up into 10 minute segments.

To that I’d add that interactive technology be utilized to create a “presenter’s dashboard.” Throughout the session, short questions would be transmitted to all attendees via handheld devices. The question could be survey oriented (e.g. “Are you following the subject matter?”) or could “test” attendees to validate whether they’re following effectively.

All responses would be anonymous and presenters would be trained to effectively adapt and adjust their session based on the regularly-collected feedback. For instance, this method may identify segments that need to be slowed down, repeated or presented in more detail.

Repetition for Key Themes and Information

Rule #6 covers Long Term Memory and includes this nugget: “the way to make long-term memory more reliable is to incorporate new information gradually and repeat it in timed intervals.” To maximize learning at corporate events, then, consider the following:

  1. Schedule “recap sessions.” Featuring the original presenter, who provides a 5 minute summary of the key points from the original session. The remainder is a Q&A concerning the topic of the session.
  2. Reinforce during meals and drinks. In the common areas where food and drink are served, utilize large display monitors with rotating slide shows – the individual slides reiterate key points covered during the day’s sessions.
  3. Follow-on events. Schedule company-wide webcasts a few days (or a week) after the main event to reinforce key points covered.

In addition to repetition, Rule #4 (“Attention”) notes that “the brain needs a break.” This rule notes that a common flaw of instruction is “relating too much information, with not enough time devoted to connecting the dots.”

So here’s my own rule: each hour is divided into 50 minutes of instruction and 10 minutes of break. During these breaks, snacks are served and attendees are invited to connect the dots on whiteboards.

Gamify Your Corporate Event

Gamification of events has been widely discussed; however, a particular Brain Rule tells me how gamification can make a significant impact. In Rule #5 on Short-Term Memory, Medina notes, “The more elaborately we encode information at the moment of learning, the stronger the memory.”

How do we apply this rule? Create collaboration games in which you divide attendees up into teams. Teams are challenged to solve a problem. The act of solving the problem needs to involve elaborate steps (or considerations). And the end goal of learning is facilitated by the game itself (i.e. solving the challenge).

The result? Learning that results in stronger retention and recall (i.e. it made a larger impact) and a little team building thrown in for good measure.

All Types of Events

Exercise and Naps

You should incorporate exercise and naps into your event. Seems a bit crazy, right? Well, Rule #1 is “Exercise” and Medina notes that our evolutionary bodies are wired to walk 12 miles per day. In addition, he notes that exercise “stimulates the protein that keeps neurons connecting.”

The need to nap is covered in Rule #7 (“Sleep”) and notes that a NASA study “showed that a 26-minute nap improved a pilot’s performance by more than 34 percent.”  While Medina notes that this need to nap is independent of eating a large meal, I recall far too many events during which I nodded off in the session immediately following lunch.

My idea: reserve the hour immediately following lunch for the following options:

  1. A visit to the napping room (perhaps a sponsored napping room at a trade show or conference).
  2. Organized yoga sessions.
  3. Guided walks around the venue (e.g. a historical perspective on the city).
  4. Group discussion walks (i.e. a brisk walk with stops for the group to discuss topics related to the event).
  5. Free time – your chance to catch up on email, return voicemail, etc.

Connect with Attendees Emotionally

In Rule #4 (“Attention”), Medina writes that “emotionally arousing events tend to be better remembered than neutral events.” Reading this reminded me of the famous Maya Angelou quote, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

But how do you connect with your attendees’ emotions? Here are a few thoughts:

  1. The music you select and play (and, when it’s played).
  2. The quality of the presenters you feature (how will they make your attendees feel?).
  3. Considering the five senses for all touch points (e.g. sight, sound, touch, taste and even smell/aroma).
  4. The element of surprise (in a good way).
  5. The quality of your after-event events.
  6. The friendliness and helpfulness of your event staff.
  7. Over-deliver on attendees’ expectations.
  8. Be unique and differentiated.
  9. Inspire them to go back to the office and act upon something they learned.
  10. Find and provide things that attendees can’t get anywhere else.

Conclusion

Reading “Brain Rules” convinced me that if we can better understand how the brain works, we can effect change (for the better). To invite John Medina to speak at their annual conference, the event planners at PCMA must have drawn the connection between “Brain Rules” and impactful events. Use the Comments area below to share your thoughts on how events can me more impactful. Thanks!

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