Tapping the Collective Wisdom of the Meetings and Events Industry

December 19, 2012

Industry thought collection (blog posting) via eVenues

Introduction

I’ve had the privilege of contributing to two “industry thought collection” pieces assembled by Kenji Crosland (@KenjiCrosland). Kenji assembled the pieces for one of his clients, eVenues, a marketplace for meeting and event spaces. You can find the two pieces here:

Biggest Trend in 2013? 21 Meetings Industry Leaders Give Us Their Predictions.

26 Meetings and Events Industry Leaders Share their Best Career Advice

These pieces provide great value to eVenues: traffic, awareness, thought leadership and perhaps sales leads and new business. To get some insights on how Kenji pulls it off, I did a Q&A with him.

Q&A with Kenji Crosland

Kenji Crosland (@KenjiCrosland)

Q: Tell us a bit about yourself.

A: Since I moved from Tokyo to Seattle about 2 years ago, I’ve been helping startups like eVenues with their SEO and content marketing strategy. I have been working with eVenues closely for over a year to help drive traffic to their site.

Q: Tell us about eVenues?

A: eVenues is an online marketplace for meeting spaces, bookable by the hour or day. Over the last three years the company has evolved from a instant booking service and scheduling system for participating venues, to a fast response lead generation system for venues and space seekers.

Not only do we list spaces, but we now have the “virtual concierge” technology to help renters find what they need without being overwhelmed by options. This last innovation has served us well and has propelled our growth.

Q: What inspired you to assemble these “industry thought collection” pieces?

A: I’m always on the lookout for great content in other industries that manage to get a lot of links/tweets/and shares. I saw a similar “industry thought collection” piece for a completely different industry and thought it would be a good fit for the meetings industry as well.

Q: What benefit have you (or eVenues) derived from them?

A: These pieces have helped establish our blog as an important resource for those who wish to keep abreast of the meetings industry. It shows to potential clients and customers that we aren’t “just another startup” trying to disrupt an industry that we don’t know anything about.

One secondary benefit of these posts is the number of links that they attract, thus helping boost our domain authority. The higher our domain authority, the higher our listings rank in the search results.

Q: How did you find and recruit contributors outside of your network?

A: The first place I looked was the list of eVenues’ twitter followers. While technically a twitter follower is already a connection it’s a relatively weak one. I sent very short direct messages asking influential followers in the meetings industry if they wanted to contribute to the post. Because they were already following eVenues, there was already a bit of credibility established. That made it easy to move forward.

I did, however, reach out to complete strangers outside of the eVenues network. I compiled a list of influential people in the meetings industry and used an email finding tool (http://linksy.me/find-email) to make the first approach. I’ve found this tool extremely helpful for content marketing outreach purposes. This tool is a marketer’s dream and I don’t share this it lightly because of the potential for abuse, but I figure the readers here will use it for good and not for evil.

Q: Do you edit any of the contributions?

A: I’ve had to shorten some submissions slightly and have made small wording and typo fixes. I make sure to send a preview to contributors before the post is published so they can see changes made if there are any.

Q: Are there any online tools you use that help you put these together?

A: I mainly use Gmail to keep submissions organized. When anyone sends me a submission to a post I’ll move it into a folder like “2013 trends post”. This makes it easy to keep track of who submitted and who I may need to follow up with. No special tools other than that.

Q: Approximately how much time does it take you to do one of these?

A: It takes about a week and a half to do all outreach, collect submissions and create the post.

Q: What’s the one piece of advice you’d give to someone looking to do something similar in their industry?

A: Most people, no matter how much of a big deal they may seem, are probably more accessible than you think. You’d be surprised how many of them are willing to take the time to share their knowledge and experience.

2013 Predictions for the Meeting Industry

Q: Let’s turn the tables: tell us your 2013 predictions for the meetings industry?

A: Three predictions:

  1. With a younger generation rethinking large events with such meetings as barcamps and unconferences, we’ll see small meetings take a bigger chunk of the pie. Although events will get smaller, they will likely become more frequent and informal, meaning a quicker turnaround when it comes to dealing with suppliers.
  2. The content of the event is much more likely to be recorded and distributed through online channels, either for SEO/content marketing purposes or selling the content itself.
  3. Finally, the industry will be surprised by the actual revenue generated by the “hidden planner”.  Typically these are planners that spend 1% of their time “planning a day meeting or event”.  eVenues has begun to partner with many and will continue to increase the marketing efforts to capture this data and report back to the industry.

20 Social Media Predictions for 2013

December 17, 2012

20 Social Media  Predictions for 2013

Introduction

It’s December, which means that it’s that time of year. Predictions! While 2012 was an exciting year for social media, I find it challenging to look back and characterize it. Was it the year of the mobile app? The year of the pinboard? Pinterest was certainly one of the big stories of 2012.

What will 2013 hold for social media? Let’s explore.

Social Media Predictions for 2013

  1. Social media becomes a “given” and we no longer call it out separately. We use terms like “marketing strategy,” “engagement strategy” and “audience generation strategy,” and NOT “social media strategy.”
  2. Likewise, organizations with “social media” job titles broaden those roles to cover a wider set of responsibilities. For instance, the “social media marketing manager” broadens to become the “marketing manager.”
  3. We see the major players doing more blocking and disabling of each other’s services, not less. The measures taken by Twitter and Instagram (in 2012) were the start of what we’ll see far more of in 2013.
  4. Venture capital will dry up for “pure” social media start-ups. You’ll need to pair your social media offering with a mobile or big data angle – or, whatever will emerge as the hot new thing in 2013.
  5. The “social media darling” of 2013 will be a new app that uses your social graph, your “interest graph” and your location to facilitate face-to-face connections. It’ll have specific features to discourage its use as a dating app.
  6. There will be a drop-off in blog postings on the topic of social media (consider this one an endangered species).
  7. Twitter publishes its definition of “spam user / spam bot” and drops those users from its official registered user count. Its reported user base drops by 20%, but advertisers give them a pat on the back.
  8. One among Klout, PeerIndex and Kred will be acquired for an eight figure sum. My money’s on Kred.
  9. Yahoo! acquires Quora for $800MM. Quora remains an independent site in 2013, but merges its user database with Yahoo’s.
  10. Despite investigations of anti-competitive actions, Google places increased emphasis of Google+ content in its search engine results. This forces social media marketers to tell their clients, “If you’re not on Google+, you lose.”
  11. We’ve gone from blogging to microblogging. In 2013, our sharing isn’t 140 characters at a time, it’s 1 character at a time. As they say on Wheel of Fortune, “Can I have an ‘E’?”
  12. Twitter’s makes further progress with the stability of its infrastructure. The fail whale faces extinction.
  13. MySpace expands beyond music into sports, recreation and other selected hobbies. It makes some acquisitions to grow audience in those areas and becomes the talk of the town at year-end 2013.
  14. After making significant concessions to the Chinese Government, Facebook is made available in China.
  15. As Facebook, Twitter and others focus on growing revenue, their end users experience “ad fatigue” and response rates (e.g. clicks) take a hit.
  16. Finding success on Twitter, The Pope expands to Facebook, Google+ and Pinterest. He declines an offer, however, to become a LinkedIn Influencer.
  17. Facebook considers a move into the “data locker” space, figuring that they already have the critical mass of users – and, that it’s more effective than serving banner or text ads. See this related piece on data lockers from the New York Times.
  18. If there’s such thing as a “social media product of the year,” then in 2013 it will be Google+ Hangouts.
  19. Crowdfunding via social media is big. In 2013, it becomes huge.
  20. This post will receive precisely 17 comments. So leave your own social media predictions –and perhaps you can make this 2013 prediction come true in 2012.

Bonus Prediction Number 1

Bonus Prediction Number 2

Heidi Thorne (@heidithorne)

This prediction comes from Heidi Thorne (@heidithorne):

In 2013, I think that people will continue to collapse the number of social networks in which they participate to the Big Three: Facebook, Twitter and LinkedIn.

YouTube, though I have a hard time classifying it as a “social” site, will continue to dominate the web. Google Plus, while an awesome platform, will continue to struggle to be relevant due to their late entry into the social game, but will be used for unique functions such as Hangouts.

Pinterest? I’m biased, but I think its sizzle will fizzle in the not too distant future. Other social sites, such as the reinvented MySpace, will become, for lack of a better term, “sites.” May have social sharing capability, but would not qualify as social “utilities” such as Facebook or Twitter.

Conclusion

Thanks for stopping by throughout 2012. Hope you had a good year and I hope 2013 is even better. Happy Holidays!

Note: I invite you to connect with me on .


5 Reasons Meeting and Event Planners Should Attend The FRESH Conference (@Freshconference)

December 10, 2012

The FRESH Conference for designing effective meetings

The following is a guest post by Stefania Conti-Vecchi, Founder and CEO of EVENTagist.

Introduction

Meetings are changing, are you?

Driven by the need to demonstrate value, by financial pressures, by regulatory compliance and by new technologies, changing meeting formats may be one of the toughest but most important objectives meeting organizers face.

When organizing a meeting or conference, you need to understand what tools you have available and how you can use them. And the most impactful tools may be meeting formats.

The FRESH Conference

“The FRESH13 adventure is not just theory, but thorough practical experience.”

At the FRESH conference, the annual conference organized by the Meeting Support Institute specifically dedicated to, and focussed on, meetings and events design, we will look at what we mean by a ‘meeting format’.

Attendees at The FRESH Conference - January 2013 in Copenhagen

We will explore together meeting formats, session formats and presentation formats, tools and techniques. The FRESH13 adventure is not just theory, but thorough practical experience.

For two and a half days, from 13-15 January 2013 in Copenhagen, FRESH13 will mix world-renowned speakers in a highly interactive environment rich with tools and technology to give you an opportunity to experience first-hand a wealth of innovative meeting formats and resources that engage attention and drive effectiveness.

What’s In Store

We will look at coordinating and managing the speakers and experts, the facilitators, the presentation designers and all the other specialists we need in order to deliver the meeting.

We will explore how to work with the venue for ever-changing room setups; with production and AV for their support; with catering for smart cooking; and how we apply sustainability and integrate the city, the surroundings.

We even include a little detour through sciences such as psychology, neurology and cognitive science to help us develop convincing arguments. The FRESH program will share stories and cases to convincingly demonstrate this valuable knowledge to your clients.

5 Reasons to Attend The FRESH Conference

1) To understand meeting owners and their objectives.

Meeting owners have a lot of power over meetings and events but their objectives are not always clearly identified. FRESH has experts on several topics that help you understand better what is needed to make our ‘clients’ sit down and spend some quality time on setting meeting objectives.

2) To experience a wide variety of meeting formats.

Meeting formats have an enormous impact on the outcome of a meeting or event. Knowing the theory is one thing, but practical experience of different meeting formats and techniques is essential. FRESH will have a different format for almost every session and will allow you to learn by experience: get ready to be totally immersed in session formats, presentation formats and all sorts of applicable techniques.

3) To learn from best practice through case studies.

Our crowd-sourced program is enriched with case studies from corporate and association meetings – big and small – each one providing many tips for you to take home and use.

4) To discover innovative tools and techniques for meeting design.

To craft good meeting designs you need a big toolbox. In the FRESH conference, but also in the Toolbox Networking Area and especially in the Learning Carousels, you will see, feel, hear and experience tools and techniques that you can take home and apply immediately to your own projects. Discover the new applications on iPad; crowd-sourcing tools; gamification platforms and more.

5) To meet and connect with your professional colleagues in meeting design.

The people that are professionally active in designing effective meetings come from many different backgrounds: senior planners, creative producers, AV professionals, facilitators, speaker managers, meeting architects, communication professionals and more.

Other sectors FRESH will be welcoming this year are Interaction Designers and Crowd-sourcing professionals. FRESH introduces you to an exciting new mix of disciplines, all focused on making meetings and events more effective.

Conclusion

We all want to become the ‘go-to’ person for meeting design. With better understanding, stronger stories and a bigger toolbox you are equipped to face the challenging world of the meeting owner. FRESH helps you to increase your impact on meetings and events. As you move into meeting architecture, you become stronger and more successful in helping meeting owners reaching their goals. You shape change.

Join the FRESH tribe

Join us at the Fresh Conference in January in Copenhagen and at the end you will be ready to shape change for your coming meetings and events.

If you cannot come, you can attend on-line and our virtual meeting facilitators will ensure you can participate effectively and that your voice will be heard.

  1. Learn more about FRESH13: http://www.thefreshconference.com
  2. Register now: https://www.etouches.com/ehome/fresh2013/registration/?&

Note: Special discount code for readers of “It’s All Virtual”: smc-FRESH13-buyer-20%

QR Code: Feel Free to Scan

QR code for The FRESH Conference

Connect with The FRESH Conference

  1. Follow the Fresh Conference on Twitter: @freshconference
  2. Join the conversation, use our official hashtag #FRESH13
  3. Like us on Facebook:  http://www.facebook.com/pages/Meeting-Support-Institute/304309966344329
  4. Follow us on Linkedin: http://www.linkedin.com/company/meeting-support-institute
  5. Send us an email: FRESH@meetingsupport.org

About Stefania

Stefania Conti-Vecchi, CEO of EVENTagist

Stefania Conti-Vecchi is Founder and CEO of EVENTagist, a selected community of international experts with a specific know-how in the Meeting Industry. Besides organizing events, Stefania also assists and supports meeting owners and organizers to create and manage meetings & events applying the most innovative solutions in each single stage of the process.

Specialized in new technologies topics and creative marketing strategies, her expertise ranges, particularly, across hybrid meetings, social media and all the web and mobile tools that can facilitate the life of the organizers. Passionate about mobile device applications connected to the needs of the Meeting Industry, Stefania speaks at international conferences and training courses on these “tech” topics and writes as blogger.


How The Westin Calgary (@WestinCalgary) Teamed Up with The Chef Table to Feed The Hungry

December 5, 2012

the-westin-calgary-hotel

Introduction

Via Shawna McKinley’s “Sustainable Destinations” blog, I learned about a partnership between Westin Calgary and The Chef Table to supply surplus food to The Calgary Drop-In and Rehabilitation Centre. The surplus food goes to feed the hungry. “What a brilliant concept,” I said to myself.

People are hungry, while restaurants often produce surplus food. The Westin Calgary’s partnership with The Chef Table helps feed the hungry, while reducing waste at the same time. Win. Win.

Connecting with The Westin Calgary

On #GivingTuesday (November 27, 2012), I taking in all the giving (on Twitter) when I came across this tweet from The Westin Calgary:

Having read about their efforts in Shawna’s blog, I reached out to @WestinCalgary via a direct message on Twitter. I was put in touch with Michael Bitcon, Director of Food & Beverage at the hotel.

What follows is my interview with Michael on this wonderful program.

Background and Program Overview

Q: Tell us about your role at The Westin Calgary?

A: I am responsible for the food and  beverage operation.  This includes leading the Kitchen, In-Room dining, our restaurant – Essence, our lounge – Liquid, Starbucks, and Banquet teams.  A role that I have held with pride since February 2011.

Q: You started the partnership with The Chef Table in January 2012. What’s been the impact on The Westin Calgary?

“Our associates feel a greater sense of pride knowing that their efforts are helping to feed those in need.”

A: There have been many and all have been positive.  Our culinary associates create gourmet meals on a daily basis. There are times (especially for our Banquet & Catering functions) where we over produce. Prior to the program being launched, we would simply throw away this overproduction.

There is nothing more disheartening for our associates to see food go to waste, especially if you have been the one to prepare it. Since launching the program on January 27th, our associates feel a greater sense of pride knowing that their efforts are helping to feed those in need.  They have learned and buy into the program because it is to maintain; there is no real extra work to keep it alive.

We’re able to reduce what we put into our landfills and also; our customers  love the program.  When we speak about our partnership with The Chef’s Table and the Calgary Drop-In & Rehab Centre and pre-events or on site visits, they encourage us to keep pushing for more hotels to get involved which in-turn, keeps our energy high and keeps us motivated.

Food Handling & Distribution

calgary-drop-in-and-rehab-centre

Q: Tell us about some of the meals that you’ve provided recently?

A: Our meal offerings that we provide are as extensive as our banquet and catering menus; here are a few items we have sent recently:   Seasonal vegetables, chicken, salmon, hash browns, pork sausages, three cheese  tortellini, and roasted turkey.

Q: Are there particular types of foods or meals that “travel” best (i.e. maintain their quality before reaching the recipient)?

“Everything we send travels well.”

A: This is the best part of the program. We adhere to strict policies when it comes to food safety and we only use food items that have not gone out into public space (i.e. onto a buffet). Once properly cooled, we freeze the items in aluminum containers and these containers are delivered via refrigeration truck to the Calgary Drop-In & Rehab Centre once a week (Friday). Everything we send travels well.

On Getting Other Hotels Involved

Q: If a colleague called to ask you whether to run a similar program at his/her hotel, what would you tell them?

A: I had a very similar call with a sister property just last week and said, “why aren’t you involved in the program already?” There really is nothing that I can see that would prevent or hurt a hotel from opting into this program and helping out their local community; it’s just that easy.

Q: What should colleagues NOT do when embarking on a similar program?

A: Be afraid to “do the right thing.”

Q: In addition to food, are there other items that hospitality providers could consider providing under a similar model?

A: One item that comes to mind especially for hotels and many have similar programs; would be the bath and shower amenities such as soap, shampoo, and toilet paper.  We donate ours to the Calgary Drop-in & Rehab Centre too.

Event and Meeting Professionals

Q: How can event and meeting professionals help further this cause?

A: Some of our meeting and event partners have been instrumental in helping us get the message out. Some have made mention of the program as a small statement during their event/convention and some have lobbied for us by calling other hotels in our city and saying they would not earn their business if they did not get in touch with us and learn more about the program. These efforts have been overwhelming and we’re very proud to have customers and partners that would do that.

Q: For 2013, what’s in store for event and meeting planners with regard to food and beverage?

the-westin-calgary-dining-room

Not to let too many secrets out of the “kitchen”; we recently hired a new Executive Chef. Meeting and event planners can look forward to a complete overhaul of our banquet & catering menus showcasing Chef Hoffmann’s passion for “cuisine” while we continue to focus on a “Eat Local, Think Global”  platform.

Many of our guests have unique dietary needs and we want to ensure we can help them stay well balanced while away from home or while attending an event. I certainly would like to extend an invitation to you and your readers to visit us at The Westin whenever their travels have them staying in Calgary.

Miscellaneous

Photo source: User Hobolens on flickr.

Q: I’ve never visited Calgary. When I come to visit, what are the 3 sights I must see?

Calgary is a beautiful city and one that I have called home for 16 years. Must sees are the Calgary Zoo, the Glenbow Museum, and cycling (or running) on the many pathways and trails that will guide you through natural parks and wonderful, romantic communities, such as Kensington and Inglewood.

Newspaper Article

Download a PDF of a newspaper article re-print, “Surplus hotel food feeds the needy” about The Westin Calgary:

https://allvirtual.me/wp-content/uploads/2012/12/surplus-hotel-food-feeds-the-needy-the-westin-calgary.pdf

Contact Michael

Feel free to contact Michael:

Michael Bitcon
Director of Food & Beverage
The Westin Calgary
320 4th Avenue S.W. Calgary, Alberta T2P 2S6 Canada
T 403.508.5213
F 403.265.7908
Michael.Bitcon@Westin.com

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Let Me Explain: Why I Have Not Endorsed You on LinkedIn

December 3, 2012

let-me-explain-why-i-have-not-endorsed-you-on-linkedin

Introduction

In September, LinkedIn rolled out Endorsements, “a new feature that makes it easier to recognize them [Connections] for their skills and expertise.” In their Q3 2012 earnings announcement, LinkedIn noted that “members have generated more than 200 million endorsements to their colleagues.”

I contributed just a handful of endorsements to the (quite impressive) 200 million total. While I’m fairly active on LinkedIn, Endorsements is one feature I haven’t used much. Let me explain why.

1) It’s too easy and convenient.

What skills do connections have? Asks LinkedIn

Yes, that does sound counter-intuitive. And granted, LinkedIn wanted to make it easy and convenient, a la the “Like” on Facebook. On Facebook, I’m happy to “Like” a friend’s witty comment or interesting photo. It takes less than a second and provides an endorsement of sorts.

But LinkedIn is a business setting. And if an action takes so little overhead to perform (just a single click), then the meaning and significance of that action is diminished. To “endorse” a post on Facebook is one thing, but to endorse a colleague’s work? That should take more effort.

That’s why I like LinkedIn’s Recommendations feature: you need to put some effort into expressing why you’re recommending your Connection. And you need to do so “in writing,” rather than via a single click.

2) It doesn’t describe quality or depth.

Notice the language used by LinkedIn: “Does [NAME] have these skills or expertise?” and “Does [NAME] know about [TOPIC]?”. So the Endorsements feature is a way to validate the skills that users list on their profile. That’s fine and good, but it doesn’t capture the depth or quality of the particular skill.

You could measure depth based on the quantity of endorsements received per topic. But all that says is that people confirm that you have the skill. It doesn’t denote that you perform the skill particularly well.

3) Creates awkward decision-making moments.

Does Diane have these skills?

I don’t know about you, but I find this process a bit awkward. Do I endorse Diane for all of the listed skills, or would that be too generous? Do I remove a few, then endorse her for the rest? Should I feel bad that I’ve chosen to NOT endorse Diane for particular skills? These are some of the questions that run through my head when I see the Endorsements “prompt.”

Feature Ideas: LinkedIn Endorsements

Let’s discuss ways to address some of the issues I list above.

1) Reverse the model.

What if Connections could view a set of skills and expertise and endorse you from that list? This way, the endorser determines the list of skills, not the endorsee. When making an endorsement, it would be ideal to hide the pre-existing endorsements (from others), so as not to influence the endorser. This model would make the endorsements more meaningful, as they’re independently selected by the “audience,” rather than being influenced by the user (i.e. via the skills that they choose to list).

2) Use up/down voting.

LinkedIn renders your endorsements in order of quantity received

Currently, proficiency in your skills is based on the quantity of Endorsements you received. Your Connections can influence your proficiency based on the specific skills for which they endorse you. An endorsement for a “highly endorsed” skill widens that bar, while one for a previously un-endorsed skill creates a small blip.

Instead, why not let Connections perform a set number of up/down votes. Is “social media marketing” listed too far above “lead generation”? If so, I’ll up-vote lead generation, if I think you’re not getting enough credit for that skill. This model allows Connections to more directly influence the relative order of your skills.

3) Endorse particular achievements or completed projects.

Did you work on an impactful project? Pull off a world class event? If you did, then I’m sure the project involved a number of people. List the project (or event) on your profile and allow those involved to endorse your work on it. And, they can leave a comment on how the project impacted them – or, how your role was instrumental to its success.

4) Use comments to capture depth of particular skills.

Ratings and endorsements, in the form of clicks, can be gamed. And that makes them less meaningful. It’s harder to “game” a written endorsement, however. So similar to LinkedIn’s existing Recommendations feature, Endorsements could have particular areas (e.g. the “project idea” listed above) that allow endorsers to chime in with their thoughts. Rather than long paragraphs of text, perhaps this uses the Twitter approach (140 characters or less).

Conclusion

I hope this post helps explain why I haven’t been active in LinkedIn Endorsements. I have participated quite a bit in Recommendations (rather than Endorsements), because I believe in the worthiness of the written (vs. one click) form.  Leave a comment below to let me know if you endorse this post!

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