6 Reasons Lists are Awesome for Content Marketing

June 15, 2013

We all love lists

Photo credit: Flickr user born1945 via photopin cc

Introduction

Whether it’s a blog posting or a webinar, list-based content draws well. In fact, there’s a chance you clicked through to this posting because of the “6 Reasons” in the title (admit it). What makes list-based content so popular? Let’s count the ways.

1) They’re tangible.

Before you even click through to read a list-based piece of content, you already know that you can put your arms around it. By its very nature, a list makes a piece of content self-contained. It tells you up front what you’re getting: 5 of this or 15 of that.

2) Gives you a sense of pace.

Very rarely do I see a list-based piece of content in which each piece is overly long. You expect a rather brisk pace, as the author moves from one list element to another. Sort of like what I’m doing here!

3) Gives you a sense of progression.

Related to pace, list-based content ensures that you know precisely where you are. Let’s take a webinar. If the webinar has “5 Tips” in the title and the presenter is on tip number 3, then you know that you’re roughly 60% through her presentation.

4) Gives you a fixed beginning and ending.

Sometimes, you never know how long a piece of content will go on. List-based content tells you the ending point before you start. Even with a long list (e.g. “100 Reasons I Love New York”), you know when the piece ends.

And, if there’s a lot of content to consume, you know to pace yourself accordingly. With the “100 Reasons,” I’m apt to skim the list much quicker than “5 Reasons.”

5) Gives you the opportunity to pick and choose.

Consider a very long article. The further I progress, the greater the challenge for the article to “hold” me and keep me interested. If I know an article is 10 pages long and I’m not engaged by page 2, you’ve likely lost me.

Here’s where the “chunking” of list-based articles has an advantage. The first 10 of your Top 100 list may have lost my interest, but I can continue scanning through the list to pick out (and read) items of interest. I’m much more likely to make it to item 100.

6) Gives you convenient reference points.

In this era of social sharing, list-based content provides convenient reference points when sharing a post. For instance, if you like this particular point, you may be inclined to tweet this post and say, “I like number 6.” (feel free to tweet that now).

Conclusion

As a final point, my unscientific analysis tells me that list-based content tends to be shorter. So I’ve kept each point succinct, which makes this post short and sweet.

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6 Steps to More Effective Content Curation

June 8, 2013

A plan for curating content

Introduction

Whether you’re a corporate brand or a personal brand, it’s important to effectively curate (and share) good content. Effective curation builds influence and authority: share information that enables your audience to learn (and do their job better) and they’ll come back for more. Here’s my six step plan for more effective content curation.

1) Understand your audience.

Keep your captive audience captive

Photo credit: Flickr user Anirudh Koul via photopin cc

Rather than using analytical tools, I build an understanding of my audience less formally. On social media, a portion of my following includes those whom I followed (and they, in turn, followed me back). This segment I know fairly well, since I followed them in the first place.

For others, I develop an understanding based upon interactions: replies to my tweets, comments they add to retweets, etc. In using Twitter over the years, I’ve come to understand that my followers are interested in social media, technology, events and sports. And that’s not surprising, because those are my interests as well!

2) Understand yourself.

You may be saying “of course I understand myself!” And while I’m sure that’s true, this step is really about defining your brand and what it represents. The understanding of your audience is reciprocal: they’re also developing an understanding of what you represent.

Let’s say you’ve been sharing articles on science and technology for the past 12 months and just developed an interest in baking cupcakes. In the past, your tweets were 80% science and technology. Today, it’s 20% science and technology and 70% cupcake recipes.

The shift in interest is fine, but understand that many of your followers “found” you because of your science and technology tweets. This means that you’re less influential (to them) on that topic. If that’s not what you wanted, then you’ll need to re-balance your content sharing back towards useful science and technology.

If cupcakes are indeed your new thing, then I like chocolate peanut butter varieties.

3) Assess title AND content.

Assese both the title and the content

[Make sure both the meat and the gravy are savory.]

The title of an article (or post) is crucial. On Twitter, it’s the only thing your followers may see. I look for a combination of subject matter and compelling headline. Good headlines draw you in, while answering the “what’s in it for me” question at the same time. Of the following two options:

Blogging Tips from an Expert Blogger
10 Tips to Make Your Blog Take off Like a Rocket Ship

I prefer the latter.

Titles: to change or not to change.

Occasionally, I’ll share a worthy piece of content for which the title lacks a bit of punch. In my mind, the title doesn’t do the piece justice. So instead of tweeting the article with the supplied title, I’ll share the essence of the article in the tweet. If I’m short on characters, I’ll delete the original title. Doing this results in a higher likelihood of people clicking on the link.

The content (aka meat)

Now that we’ve covered the title, it’s critical to actually read the content (or at least skim it). If the content doesn’t match the title, or if the content quality isn’t up to par, then don’t share it.

Favor quality over quantity when it comes to curation. Even if you’ve “sold” me on a great title, I avoid sharing these types of content:

  1. Content that was written solely for SEO (you know what I’m referring to, right?).
  2. Blogs that have an imbalance between banner/search ads and content.
  3. Slide show content (i.e. want to read our Top 10 list? Click “Next” nine times).
  4. Content that’s too short (e.g. 1-2 paragraphs in total).
  5. Content that my audience would not value (despite the strong title).

4) Acknowledge the author(s).

On Twitter, list the author’s Twitter handle in the tweet. On Facebook, tag the author – or, tag the Facebook Page of the organization that published the article.

Acknowledging the source is a common courtesy, while linking to their profile sends them a little love. Authors will see that you’ve acknowledged them – and in turn, they may follow you, retweet you and share some of your content.

5) Add a splash of commentary.

When users share my tweets or blog posts, I appreciate it when they add their own thoughts within the tweet. Let’s face it: if you’re “merely” sharing article after article, just listing the title and link, you could be an automaton (rather than a human being). So try this:

For every 5 articles you share, include a comment in 1 of them

Here’s an example where I combine commentary (albeit brief) with acknowledgement:

In addition to commentary, feel free to insert relevant hash tags. For instance, if a tweet about event technology doesn’t already contain it, I often add the #eventprofs hash tag. I then change the “RT” to an “MT,” to indicate that it’s a Modified Tweet.

6) Re-share and re-distribute.

For curated content that you really love, re-share it again later on (but not TOO often). I’d love for my Twitter followers to read the great article I just shared, but the reality is that 90% of them missed my tweet.

In addition to re-sharing, provide additional distribution by publishing the content on other social networks. For instance, for an article you tweet, selectively share it:

  1. On Google+.
  2. On your LinkedIn profile.
  3. Pin an image (from the article) to one of your Pinterest boards.
  4. On Facebook.
  5. Write a blog posting and link to the piece.

Conclusion

Think of yourself like a museum curator. Hundreds (or thousands) of people are coming to your exhibit. Select (and show off) the pieces of fine art that you’ve assembled. Leave the lesser pieces behind the curtain.


3 Simple (Yet Powerful) Features Every Webinar Platform Should Consider Adding

June 1, 2013

My advice for webinar platform providers

Photo credit: User laughlin on flickr via photopin cc

Introduction

I’ve planned many webinars and attended a whole lot more. Webinars are a tried and true vehicle for communication, lead generation, training and more. That being said, the user experience could be even better. Let’s cover three features every webinar platform should consider adding.

1) Scrolling tickers.

Scrolling tickers would be useful in webinars

If you’ve ever presented a webinar, you know that without fail, these two questions are asked every time:

“Will this webinar be available on-demand?”
“Will the slides be made available for download?”

This information should be provided to viewers at the beginning of the program (or, throughout it) – NOT during the Q&A portion at the end. But how can this be accomplished? With a scrolling ticker placed within the webinar console (a la CNN, as shown above).

Pre-programmed ticker messages.

The ticker could be programmed with a set of messages to be run in rotation. With regard to the slides, the messages could be:

“The presenter’s slides are available in the ‘files’ folder [above]”
“Slides will be posted to our blog immediately after today’s webinar”
“Slides will be emailed to you right after today’s program”

You’d program a similar message with regard to the on-demand archive.

On-the-fly ticker messages.

Webinar planners (or moderators) could then submit ticker messages on the fly, providing comments in context to the presentation.

Examples:

Re-share a great quote the presenter just said
Remind viewers to submit questions
Invite viewers to visit the presenter’s web site
Invite viewers to visit your web site

2) Enhance the “Q&A Slide”

How most webinars end

[Do I really need to stare at this for 25 minutes?]

Let’s say a webinar is 45 minutes long. The presenters complete their slides in 20 minutes and spend the next 25 minutes on Q&A. This means that the ending “Q&A slide” remains on the screen, unchanged, for 25 consecutive minutes!

This is a pet peeve of mine.

So here’s how to address this: dynamic slides. When presenters select a question to answer, they click an element in the presenters’ console. A new slide is rendered containing the question text. The webinar planner can choose a setting which determines whether the submitter’s name is shown next to the question.

Now, as viewers join the webinar in the middle of a presenter’s answer, they’re able to see the precise question being answered. Use this with the “on the fly” ticker messages and your Q&A session just got 200% more effective.

3) Copy SportsCenter’s rundown graphic.

Add a rundown to your webinars

In 2007, according to Wikipedia, ESPN’s SportsCenter introduced a “rundown” on the right side of the screen (later moved to the left). The rundown listed, from bottom to top, the upcoming highlights (or stories). If you see your team’s highlights listed in the rundown, you’ll stick around and wait to see it, thus keeping you viewing SportsCenter longer.

I’m NOT suggesting that a webinar rundown simply list the heading of each slide, a la the slide outline in PowerPoint. Instead, presenters should be asked to map out the primary segments of the webinar. And it’s these segments that should be listed in a rundown.

In a live webinar, the idea is to interest viewers in subsequent segments (to keep them around). In the on-demand archive, the rundown segments are clickable, allowing viewers to navigate directly to that segment.

Conclusion

OK, so perhaps these features aren’t as simple to implement as I might think. But they are powerful. Add these three features to your platform and I guarantee that your customers will produce more effective webinars.


10 Lists of 10: Insights on Social Media, Product Marketing and More

May 27, 2013

Top 10 Lists on social media, product marketing and more

Introduction

Because “lists of 10″ is a popular format on this blog, I decided to round up a “list of 10 covering the lists of 10.” Without further ado, I present you with my ten favorite lists of ten.

1) 10 Reasons Print Rules in The Digital Age

Call me old fashioned: this post provides ten reasons why I enjoy magazine subscriptions to The Economist and SI.

2) 10 Steps to Creating Blog Posts Your Readers Will Love

My ten step process for writing blog posts. Since this post is a compilation of past posts, I didn’t use the process this time.

3) 10 Reasons Texting Has Taken Over the World

10 reasons texting has taken over the world

Texting is not limited to the younger generation – in fact, texting is taking over the world.

4) Unable to Attend an Event? 10 Ways Twitter Fills the Gap

You simply can’t make it to all events. And when you can’t, turn to Twitter to fill the gap.

5) 10 Reasons Storytelling is The New Product Marketing

Storytelling is the new product marketing

Calling all product marketers: tell good stories.

6) 10 Reasons to Skip the Web Site in Favor of Twitter (When Researching a Company)

When I research a company, I find it more useful to skim through their home page, then jump directly to their Twitter profile.

7) Top 10 Tips for Social Media Time Management

How to manage your time on social media

Intimidated by the amount of time social media consumes? Check out this list of tips on social media time management.

8) The 10 Things Marketers Should Do When Starting a New Job

When Marketers start a new job, they should engage with Sales right away, among other things.

9) 10 Reasons Social Media Addicts Should Go Camping

Camping lets you take a break from social media

Want to get off the grid and disconnect from social media? Go camping.

10) 10 Reasons Product Managers and Event Managers are Kindred Spirits

How product managers and event managers are alike

This list argues that documents how: product managers and event managers do a lot of the same things.


The 10 Things Marketers Should Do When Starting a New Job

May 25, 2013

Do these 10 things when starting a new marketing job

Photo credit: Courtney Dirks via photopin cc

Introduction

Recently, I started a new job at DotNetNuke, a leading web content management platform. As a product marketer, part of my role is to help tell the story of the great products we sell – and, in a broader way, the great company we are.

As a result, I wanted to meet everyone in the organization, from Sales to Legal, from Engineering to Finance and from HR to Customer Support.

Here are the ten things marketers should do when starting a new job.

1) Introduce yourself to everyone.

Meet everyone at your new company

Photo credit: Flickr user: screenpunk via photopin cc

Depending on the size of your organization, it may be challenging to meet “everyone.” I’m based at headquarters, with about 40 other team members. I was taken “on the rounds” to meet everyone. If you don’t have the benefit of being taken around, be sure to introduce yourself to everyone you come across.

2) Ask for an org chart.

I was provided an org chart on my first day, which helps on a number of levels. First, it gives me a list of everyone in the organization. Next, as I meet people, I’m able to look them up on the chart to confirm their role. And finally, it gives me an early sense of whom I’ll be working closely with (e.g. account managers, account execs, etc.).

3) Engage with Sales right away.

Sales and Marketing alignment begins with a “hello.” Introduce yourself to as many sales reps as you can. The first week is primarily an “existence proof,” so Sales knows your name and begins to recognize your face. It’s the beginning of a long-standing (and important) relationship.

4) Focus on completing the “logistics.”

Filling out the W-2, reading the employee handbook and enrolling in benefits are important and necessary steps. Spend the time early on to complete these steps. If you can get them done on Day 1 or 2, the rest of your first week (and beyond) is set up for success.

5) Schedule video conferences with remote teams.

Meet remote teams via video

Photo credit: Flickr user: oxmour via photopin cc

Since our Engineering and Support teams reside in a different location, I was scheduled on orientation briefings with the leaders of those teams. We used a Polycom video conferencing system, which allowed us to see each other. If you don’t have such a system in your organization, go with Skype or Google+ Hangouts.

6) Attend as many internal meetings as you can.

Ask for permission to attend as many internal meetings as your schedule permits. Because you’re new, you’re guaranteed to learn something in each meeting. I attended a daily scrum meeting and got to hear details around the current product release. It also gave me a feel for how the Engineering team works.

7) Tell Sales what you plan to do for them (informally).

I boiled it down to this: I want to enable Sales to sell more. Define your objective up front and communicate it. That helps shape everything else you do. Communicate the “what,” then work to define the “how.” Sales will be sure to help you with the “when.”

8) Ask for the fire hose to be turned on.

Ask your peers to send you as much information as they can: email threads, project plans, existing marketing content, etc. It’s better to have the fire hose be turned on than to be lacking in water. You’ll need to prioritize what you consume and review – but as a marketer, you’re skilled in working with (and prioritizing) massive amounts of content.

9) Attend sales calls as a silent observer.

It’s good to see product demos from peers, but it’s priceless to observe a sales call (and demo) with prospects and customers. You get to learn a lot about your products. And importantly, you get to see how Sales is positioning and selling the products. During your first week or two, you may not be ready to have a speaking role on these calls. So let Sales know up front that you’ll focus on listening.

10) Develop a short-term plan.

Your boss will probably provide you with a short-term plan. Take that plan and compress it down to an even shorter timeframe (e.g. your first 1-2 weeks). This helps you prioritize at a more tactical level, to ensure your first 1-2 weeks are as effective as possible.


Why Big Data is The Future for Virtual Event Platforms

May 18, 2013

The future for virtual event platforms

Image source: User gwire on flickr.

Introduction

Previously, I wrote about the future of face-to-face events. The future of events lies in technology that creates business intelligence from event data. Events create a massive amount of data (trees) and technology should enable event planners and sponsors to “see the forest from the trees.”

Virtual/hybrid event platforms can play an important role in this future. These platforms are a primary driver of “event data.” The future for virtual event platforms is to pair the data they generate with third party data sources to generate comprehensive event intelligence.

Let’s consider reasons why Big Data is the future for virtual event platforms.

Data is no longer in one place.

Data is no longer in one place

Image source: Horia Varlan on flickr.

In the early days, data generated by the virtual event platform was the one and only source of event data. Along came social media and attendees began to tweet, post and pin their way around (and often outside) the event experience.

Throw in hybrid events (which have a corresponding face-to-face event) and you have another universe of data being created “on site” (check ins, user-generated video, badge scans, etc.).  The reality is that event data, even for virtual events, is widely dispersed. To drive true event intelligence, “someone” needs to coalesce that data and make sense of it. For me, the virtual event platform should be that “someone.”

The ever-elusive “ROI” can be defined up front.

Virtual event planners still struggle to answer the question, “how are you measuring [and proving] ROI for your virtual event?” One reason is that the planner doesn’t quite know how to measure ROI. The other reason is that tools aren’t readily available to do so. By working with Big Data, virtual event platform providers (and the event planners) can define the ROI model when the deal is sold.

I imagine the platforms providing both standard and custom “ROI packages.” Standard packages could be “sentiment” (for internal, HR events) or “retention” (for training events). Using “pre” and “post” data, planners can now make statements such as, “our virtual town hall meeting drove a 45% increase in employee satisfaction.”

When you define, measure and prove ROI, it’s more likely that this year’s virtual/hybrid event will happen again next year (and the year after that).

The core technology already exists.

The foundation for the future is already in place: virtual/hybrid event platforms create online experiences, store data, process data and present/render data. The missing piece (and yes, it’s a big one) is the ability to integrate (import) third party data coming from social media, the broader web and face-to-face event systems.

The strategic value is in the data.

The value is in the data

Image source: User andertoons on flickr.

Content and user experience will always be critical to the success of an event. You need the right content and user experience to drive engagement, after all. After the event is over, the strategic value you take from it is found in the data.

Attendees will remember the content and user experience. Business owners will remember the data. Why do virtual event platforms need to work with (and make sense of) data outside their own platform? Because it paints the whole picture. And because true ROI cannot be delivered without it.

Conclusion

There’s a technology company called Splunk that “turns machine data into valuable insights no matter what business you’re in.” (source: Splunk web site). Splunk is a publicly traded company with a market cap well over $4B. There’s value in data. Virtual event platforms can be the “Splunk for event data.”


5 Tips for Turning Page Views into Conversions

May 16, 2013

buy-now-written-on-banana

Photo Source: User edkohler on flickr.

Note: The following is a guest post by Tim Harwood, Founder of TreatmentSaver.com.

Introduction

Whilst page views of your website are important, unless your revenue comes exclusively from advertising, page views alone are not going to make you any money. It is similar to the well-known phrase ‘Turnover is for vanity, profit is for sanity’.

And the same relationship applies between page views and conversion. Getting people to your site is only half the job; converting these ‘leads’ is what is actually going to make you any money.

This is certainly something that we struggled with when first launched our website Treatmentsaver.com. We spent all our resources on increasing our traffic with very little thought on converting any of them. Our call to action was effectively an afterthought which looking back now is quite embarrassing.

Our website is effectively an appointment booking platform and clinics pay us every time an appointment is booked though our site. After finally realising the importance of conversion we set about maximising the potential of our site. Below are five tips that we used to improve our conversion and hopefully they can do the same for you too:

1) Test what works.

Never ever assume that changes you are going to make are guaranteed to improve conversion. We found this out to our detriment as we changed what we thought were guaranteed conversion busters only to see our numbers drop! From that day on we vowed to test everything that we changed using A-B split testing amongst other techniques. It is also important to only test one thing at a time otherwise it is impossible to know the effect that each change had.

2) Get user feedback.

The simplest way to do this is to ask family and friends to give a critique of your website and in particular the conversion element. The problem with this is that you are unlikely to get a truly honest appraisal for fear of offending the website you so love! A much better idea is to pay for some user testing using websites such as usertesting.com.

The great thing about using these services is that you are getting real people using your site who do not know you are your product. You can set questions to ask the users and the one we found the most useful was ‘What are the reasons that would stop you booking an appointment’. Obviously this question will vary depending on what your conversion goal is. Use this feedback to make the appropriate changes to your site.

3) Get some social proof.

This can lead to a massive increase in conversion as you are effectively giving people the confidence to carry out the transaction. Social proof can take many different forms and you should test different ones.

Groupon uses this to great effect simply by clearly stating how many people have already made a purchase. The psychology of this is that if 100 people have already bought the product then it must be good so I will do the same!

4) Make your contact details visible.

Having your contact details clearly visible within your call to action gives potential buyers the confidence to go ahead. It’s your way of showing that you are confident in your product and not afraid to be contacted.

5) Address potential issues.

Within your design you should try to answer any potential barriers that people may have to booking. For our website following a round of user testing we realised that the main reasons that prevented people from booking was wondering if they had to add their credit card details and also being worried that they were committed to having the treatment.

We then brought these two elements into the booking process clearly stating that no credit card details were required and that there was no obligation to go ahead with the treatment. This lead to a significant increase in our conversion.

Conclusion

I hope these tips have been useful and it would be great if people would share their own findings for their website. The reality is however that improving conversion is an on-going process and there are no absolute hard and fast rules.

Just remember testing is everything and it is the only sure way to make improvements. The great thing about increasing conversion is that it will have an instant impact on your bottom line which is bound to put a smile on your face.

About the Author

Tim Harwood, Founder of TreatmentSaver.com

Tim is the founder of TreatmentSaver.com, a laser eye surgery and cosmetic surgery comparison website.


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