The Virtual Unconference

January 25, 2010

Source: flickr (User: Jill)

According to the web site Unconference.net, an unconference is “a facilitated participant-driven face-to-face conference around a theme or purpose”.  The basic concept of an unconference is to throw out all notions of your conventional conference – instead of a central planning figure, a pre-planned agenda and a set of presenters/speakers, the unconference has no meeting planner and no set agenda – and the content of the conference is driven solely by the attendees.

In fact, one of the key moments of the unconference is the setting of the session topics.  Attendees with ideas for session content grab markers and write their ideas on sheets of paper.  The papers are then taped against a large grid, which denotes the location and time of the given session.  For further details, Unconference.net has a great article titled “Facilitating unconference agenda creation Step-by-Step“.

With virtual events increasingly complementing face-to-face events, it’s only natural to ask whether an unconference can occur virtually.  My short answer – virtual event platforms need some tailoring and customization to effectively support the virtual unconference.  Let’s consider the pros and cons of virtual event platforms.

Source: flickr (User: scottamus)

Pro: Self Service Capabilities

Naturally, a virtual unconference requires a virtual event platform with self service capabilities.  The self service tools need to be placed in the hands of the attendees, so that they can set up meeting rooms and presentations.  A self-service webcasting/broadcasting tool is a must, so that an attendee who wants to jump right into a presentation or talk can do so with little to no set-up overhead.

The virtual event platform will need to provide the right tool for the job, however – it should support the broadcast of audio (and video, if desired) and allow two-way participation from the audience – they should be able to ask questions and have the ability to annotate a shared virtual whiteboard.  Since attendees do not arrive at the unconference with prepared PowerPoint presentations, the tool should also support desktop sharing (of the presenter’s desktop), with seamless passing of control to other attendees (and back).

Pro: Efficiency of (Virtual) Collaboration

Previously, I wrote about the advantages of virtual meetings – whereby certain types of collaboration are more efficient online vs. in-person.  For instance, annotating a shared document or diagram is easy to do with 1-2 active participants (in person), but gets trickier with a higher number of participants.  In a virtual whiteboard, many contributors can be collaborating on the space at once, as long as they’re not overwriting each other or stepping on (virtual) toes.

In addition, I’ve found the dynamics of text-based group chat to be interesting, especially during a high volume of chatter, with multiple voices contributing at once.  Imagine the heated conference call where everyone has something to say – if done in a text-based group chat, you often find less chaos and more efficiency.  Text-based group chat could be a nice complement to the session and an important component of the virtual unconference.

Pro: Navigation

Unconferences are all about free movement from one session to another.  If the session you selected is not right for you, get up and leave during the first 5 minutes – neither the attendees nor the speaker mind.  In a virtual unconference, finding the right session becomes even easier, since one can navigate to the next session without walking down the hall.  In this manner, you’re nearly guaranteed to find a session that’s right for you – simply click around until there’s a good fit.

Con: Virtual Agenda Creation

With today’s virtual event platforms, it’s challenging to re-create the agenda creation process, with its scrawling of proposed session topics and placement on the shared grid (wall).  I suppose the agenda creation could be handled via group chat, but that may take a while and is not efficient as the master grid.  Another possibility is the use of Google Wave, although the output of the wave will need to be imported back into the virtual events platform.

In the end, I think that an app would need to be created that specializes in the unique agenda creation process – the sheets of paper would take shape online and be placed onto a virtual grid.  Attendees could then click and drag to move sheets around on the grid or delete sheets altogether.  When final, the grid could then auto-populate the event’s Auditorium listing and allow attendees to conveniently navigate to their sessions of choice.

Con: Spontaneity (structured vs. unstructured)

Today’s virtual event platforms utilize a structured model behind the events they create – unconferences, on the other hand throw structure out the window and breed spontaneity.  For instance, if one particular group decided they wanted to move their session to the local Starbucks, that would be completely fine.  In a virtual event, the same sort of spontaneous decision is harder to fulfill.

Virtual event platforms can reach a similar level of spontaneity via self service tools – however, a balance needs to be reached so that the attendee creating the virtual coffee shop doesn’t take down the entire virtual event.  The virtual unconference may need to grant administrator rights to a small subset of attendees who have responsibility for overall virtual event production.

Conclusion

The notion of a virtual unconference makes a lot of sense to me – virtual event platform providers may have some work to do first.  And, similar to the in-person unconference, a business model will need to be established to subsidize the virtual event platform costs.

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Improving The Virtual Event User Experience

January 20, 2010

Source: flickr (User: kamomebird)

The Airport Experience

To get to your flight, one embarks on a journey through the airport.  First, you park your car (or arrive via mass transportation).  Then you take an elevator, walkway or escalator and arrive at your terminal.  From there, you use a self service kiosk to check in to your flight and receive your boarding pass.  Perhaps you check in an item of luggage or two.  Then, you enter the security checkpoint line and have your carry-on items (and yourself) screened.

Once through, you walk towards your assigned gate, while stopping (if needed) to use the restroom, purchase a snack or pick up some reading material for the flight.  Once that’s all done, you may sit at the gate and relax for a bit before your flight takes off.  All in all, quite a complex journey – and, you’re no closer to your destination!  Believe it or not, however, the airport has provided subtle “tools” to make this journey a bit more efficient.

In the midst of one such journey (on a recent business trip), I drew comparisons between the airport experience and the virtual event experience.  Here are some tactics used at the airport that may improve the user experience for virtual events:

Navigation

Bookmarks for frequently visited locations in the virtual event – after I park my car in the airport parking garage, there are a stack of reminder cards by the elevator.  The cards list the garage that I’m in (e.g. Domestic Flights) and allow me to make a small tear mark (on the card itself) to indicate what floor and section I’ve parked in (e.g. 7th Floor, Section F).

Virtual event platforms should support a bookmarking capability to allow me to flag preferred areas of the event – and get me directly there.  Exhibitors could use this capability to find their way back to their booth in one click.  Attendees could leverage this to get them back to the Lounge or Auditorium – or whatever area of the event they frequent the most.

Source: flickr (User: trektheusa)

Auto-generated bookmarks for quicker navigation – at the airport, I use the “moving walkway”.  And I’m not one to stand there for the ride – I like to walk on the moving walkway to double my speed (like most people).  The basic idea is, “get me where I need to go – and fast”.  In a virtual event, the attendee wants to get where they need to go – and they don’t want to “figure it out”, nor are they interested in multiple clicks to get there.

Expanding upon the bookmarking concept, a virtual event platform could use data from the current session and past sessions (for that attendee), to auto-generate a set of recommended bookmarks.  If presented in an unobtrusive manner to the attendee (and, if the recommendations are on the mark), users would perform the one click and be taken directly where they want to go.  And, they’ll be much happier about their experience.

Notifications

When I pass through the security line at the airport, I usually view the monitors to confirm the Gate Number for my flight.  On my recent trip, I noticed prominently placed display monitors in the walk-way that had visual paging notifications (e.g. “John Doe, please meet your party at Gate 4”).  These notifications are typically communicated via audio announcements on the airport loud speakers – but for me, I’ve been trained to tune out those announcements.  The visual cue was much more effective.

At a virtual event, wouldn’t it be neat to have the show host leave notifications for attendees – and, for attendees to leave notifications to others.  If you’re expecting a colleague to attend the live event but don’t see her online, you can leave her a notification – then, when she logs in, she sees notification pop-ups from the show host – along with your’s.

Affinity Programs

Once through the security checkpoint, passengers are free to roam as they wish in the (secure) boarding area.  Passengers who belong to an airline affinity program, however, can show their credentials (e.g. frequent flyer membership card) to gain entrance into a Frequent Flyer Lounge.  I wrote about this previously – the notion of a virtual event affinity program to increase audience, engagement and “event loyalty”.

Source: flickr (User: tombihninc)

Convenience

The airport experience can introduce a lot of inconvenience, which means that any little thing (to create convenience for travelers) helps. Even though I had already packed properly, it was nice to see a pile of clear Ziploc bags available in the security check line – travelers who forgot to place their toiletries in a clear bag could grab one to become compliant.

In a virtual event, there are a number of system requirements (or plug-ins) that are needed for an optimal experience.  For convenience, perhaps the platform performs a check during the registration.  While the registration is being processed, the user is informed that a silent background check is being performed.  Then, upon successful completion of registration, the registration confirmation page provides the outcome of the system check, including links to install required software/plug-ins that were not found.  This way, the registrant has the opportunity to “get what she needs” prior to her arrival on the live event date.

Conclusion

With virtual events now beyond the “infancy” stage, I think a key for 2010 will be improving and enhancing the user experience.

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2009 Year In Review: Virtual Events

December 24, 2009

2009 was a landmark year for the virtual events industry – early adopters expanded their virtual event initiatives and leveraged the technology in innovative ways.  Many industries (and associated corporations) entered the mix, producing their first ever virtual event in 2009.  Despite the economy (or perhaps aided by the downturn), virtual event platform providers enjoyed healthy growth in client demand, event volume and revenue.  The platform market expanded beyond the U.S., with the emergence of new platforms in Europe and New Zealand.  We even had the industry’s first ever face-to-face event, the Virtual Edge Summit (U.S. – Santa Clara, CA).

To get a better sense of how 2009 unfolded, I reviewed the past 12 months of postings on this blog and sought to categorize the trends and patterns.

Source: flickr (User: Linzi's Cakes)

Assorted Shapes and Sizes

In the early days, the industry was all about virtual tradeshows.  During 2007-2008, new event types were spawned – and in 2009, we saw many more instances of non-tradeshow events: virtual job fairs, virtual sales meetings, virtual partner summits.  In addition, we saw innovative concepts applied in hybrid events – where event planners staged concurrent physical and virtual events.  I wrote about learnings and observations from Cisco Live and Networkers Virtual, in which virtual and physical blended together.  In 2010, I expect to see many more hybrid events, with event planners leveraging creative ways to tie virtual together with physical.  In fact, I believe 2010 will be The Year of The Hybrid Event.

In addition to the assorted event types – we’re starting to see the use of virtual event technology to support ongoing business communities.  The community concept makes a lot of sense in conjunction with physical or virtual events – instead of “going dark” between live event dates, event planners can leverage the “platform” to keep the community interaction and dialog going – where the events serve as “momentum points” to drive continued activity within the online business community.  I brainstormed about tactics that could be applied to sustain virtual business community loyalty.

Social Media and Twitter

With all due respect to Facebook and other services, I believe 2009 was The Year of Twitter.  There are many ways in which Twitter can be leveraged for virtual events – here are a few ideas that I blogged about:

  1. Leverage Twitter for Virtual Tradeshow Outreach
  2. How to Promote Your Virtual Event on Twitter
  3. Leverage Twitter Lists for your Physical or Virtual Event

Virtual event platforms have integrated with Twitter and other social networks – in 2010, I see the breadth and depth of integration expanding.  The expansion will be fueled both by interest (from the virtual event platforms and from clients) as well as richer interfaces (APIs) from the social network sites.  For instance, LinkedIn recently announced an open API for their platform.

In parallel to virtual events, 2009 was a watershed year for social gaming (e.g. Zynga, Playdom and other sites).  In 2010, we’ll see virtual event platforms leverage gaming for a mix of fun and business use.  I wrote about the reasons that virtual events should incorporate gaming.  Lastly, I believe the tried and true webinar needs to become more social – webinars need to encourage and support more participation from the audience.

The market extends beyond the U.S.

In 2009, virtual events platform vendors emerged globally – in order of appearance in this blog:

  1. ExpoNZ – New Zealand
  2. IMASTE – Spain
  3. Ubivent – Germany

I expect to see a few more virtual event platforms emerge in Europe in 2010 – Asia Pac is sure to see local entrants as well.

Virtual Event Best Practices

I wrote a lot about virtual event best practices in the past 12 months. Here’s a selection of the more popular postings:

  1. Virtual Event Best Practices
  2. How to Market your Virtual Event
  3. Best Practices for Virtual Tradeshow Exhibitors
  4. Lead Follow-Up for Virtual Events
  5. Assemble the Right Team for your Virtual Event
  6. Increase Your Virtual Event ROI
  7. Think Outside the Inbox for Virtual Event Promotion
  8. How to Run a Virtual Event Command Center

Happy Holidays to all.  2009 was a great year for virtual events.  And I have news for you – 2010 will be even better!


Happy New Year 2010: Time To Plan A Hybrid Event

December 18, 2009

I wrote a posting on the InXpo blog about 2010 – I believe the coming year will see lots of hybrid (physical + virtual) events.  I’m excited about watching (and perhaps participating in) the innovation that will occur in the blending of physical and virtual experiences.  In the blog posting, I cover:

  1. Audience Augmentation
  2. Physical <-> Virtual Integration Points
  3. How to Segment Physical/Virtual Features and Options

Here’s the link to the full blog posting:

2010: The Year Of The Hybrid Event

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Why 2010 is the Year of the Hybrid by @InXpo: http://bit.ly/2010Hybrid_Event #virtual #marketing #eventprofs


Video: Virtual Events With IMASTE

December 11, 2009

Miguel Arias (@mike_arias), Co-Founder and Director-Partner of IMASTE, visited Silicon Valley (Northern California) this week.  IMASTE, the leading virtual events provider in Europe, was 1 of 10 Spanish technology companies selected to visit Silicon Valley to meet with the likes of Google, Yahoo and venture capitalists.

In 2009, IMASTE produced a number of virtual career fairs, including a large scale job fair for Monster Worldwide.  In addition to virtual career fairs, IMASTE produced virtual tradeshows, including hybrid (physical + virtual) events.  IMASTE serviced clients in Europe and Brazil, including a virtual event in Croatian, for a client based in Croatia.

Looking ahead to 2010, Arias sees strong growth in the European market, as awareness of virtual events is growing – in addition, Arias believes hybrid events will be a large growth area in Europe.

View this video for more details about IMASTE – the video includes a brief demo of the Monster virtual career fair that IMASTE powered.


2010 Predictions For Virtual Events

December 3, 2009

Source: flickr (User: sassycrafter)

Back in August, I jumped the gun a bit and wrote a “year in review” posting about virtual events.  Now that we’re in December,  I think it’s high time to peer into the Magic 8 Ball and speculate on what’s in store for the virtual events industry in 2010.  Away we go…

Widescale adoption and integration of video conferencing

Virtual events have incorporated a lot of on-demand and live video – however, to date, the majority of attendee interaction has been via text (e.g. private text chat, group text chat, etc.).  Many platforms have enabled the use of attendee webcams (a la Skype) and that was a nice start.  In 2010, I believe that the virtual event platforms will integrate with third party video conferencing technologies in a big way – stirred largely by client demand for it.

Think about it – multinational corporations have adopted high-end video conferencing to encourage collaboration and save on travel costs.  They have the budget to invest in Cisco Telepresence or HP Halo.  As those same corporations look to adopt virtual events (e.g. for an annual virtual sales meeting), it’s only natural that they incorporate the video conferencing technology that they already have running.

To capture mid-market and small business interest, virtual event platforms will look to integrate with mid-tier video conferencing systems, such as Tandberg (whose acquisition by Cisco is pending) and Polycom.

Another interesting player is LifeSize Communications, an Austin-based provider of “mainstream telepresence” that was acquired by Logitech in November.  LifeSize recently launched an offering called Passport, which they term “a portable telepresence-quality system” that fits in the palm of your hand.

I see continued use of consumer-grade webcam technology in 2010 virtual events  – however, the game changer will be the incorporation of multi-party, HD video conferencing.

Emergence of global players

We’ve already seen the emergence in Europe of virtual event platforms – IMASTE in Spain and Ubivent in Germany.  I expect to see another European-based platform emerge in 2010, along with one or more in Asia Pac.  In addition, we’ll see services companies launch to capitalize on the demand (for virtual events) from publishers, corporations and event marketers.  The companies will provide both strategic and logistical services around virtual events.  You’ll see some start-up companies and you’ll also see physical event marketers spawn service offerings around virtual (or more logically, hybrid) events.

Industry consolidation

We’ll see the merging or acquiring of virtual event platform companies.  Some providers will look to acquire/merge out of platform capability gaps – while stronger players will look to complementary/synergistic technologies offered by the competition.  As the economic environment comes back around, companies (and their investors) will be more apt to combine forces to fuel the next phase of growth.  Lastly, larger and more established players in the “collaboration space” may look to acquire virtual event platform companies, to add a complementary piece to their product portfolio.

Decrease in “relative response rates”

Virtual events had a great run in 2009, but we’re now past the novelty, “wow, this is cool” phase.  In the B2B market, we now have plenty of users who have attended two or more virtual events.  If virtual event show hosts continue to use the same graphical templates, organize the same presentation agenda and re-create an identical experience to their last event, then “relative response rates” will drop – meaning, it will become harder and harder to recruit users to register and attend.

Decreased response rates are natural as any new “content type” grows beyond infancy – and the supply/demand ratio begins to tilt towards having more supply than demand (e.g. lots of virtual events).  Virtual event show hosts will need to consider the incorporation of gaming, the creation of affinity programs and more.  The solution to decreased response rates will be fun to watch – innovators will step to the table to find creative ways to engage and attract virtual event attendees.

Platforms take first step towards immersiveness

While virtual event attendees may not “require” the immersiveness of Second Life and other 3D virtual worlds – immersive capabilities provide real value in a B2B setting.  The most obvious use case is an immersive rendering of a complex product – consider the high-end video conferencing system, the high-end router, the latest luxury car model.  Instead of a 2D PowerPoint slide that highlights the capabilities of the video conferencing system, how about an immersive experience where attendees (aka prospects) get to experience the system and interact with it?

Client interest and demand will drive some platforms to add immersive capabilities in 2010.  I don’t expect a software download, however – it would serve platforms well to support the immersive experience within their existing framework (e.g. Flash, JavaFX, Silverlight).

Those are my 2010 predictions for virtual events.  I’d love to hear your’s!


Cisco GSX: Learnings, Best Practices, Looking Forward

December 3, 2009

In 2009, Cisco moved their annual Global Sales Meeting from a physical gathering to a 100% virtual event called Cisco Global Sales Experience (GSX).  I authored a posting on the InXpo blog regarding GSX – with numerous insights from Angie Smith (Manager, Global Sales Experience at Cisco), I covered:

  1. Best Practices – Virtual Sales Meeting
  2. Considerations for a Hybrid (Physical+Virtual) Sales Meeting

Here’s a link to the full blog posting:

http://inxpo.wordpress.com/2009/11/30/the-hybrid-model-comes-to-global-sales-meetings/


Ubivent Enters The Virtual Events Platform Market

December 2, 2009

Based in Mannheim, Germany, ubivent has entered the virtual events platform market with a recently launched platform.  According to Michael Geisser, Managing Director Market Development, the ubivent co-founders “met at university, working together in an IT research program and pursuing our PhD”.  The co-founders then spent several years working at multinational corporations, where they held numerous roles in IT and IT management.

In fact, Geisser and co-founder Thomas Butter (Managing Director Research and Development) were recently with SAP, where they worked on some of SAP’s first virtual events.  Ubivent is off to a fast start – they received 12 months of funding from EXIST, “a program of the European Union and the German Federal Ministry of Economics and Technology” designed to support innovation.  In addition, in late November, ubivent was selected as the most promising young company in Mannheim.

Target market

Ubivent’s initial target market is to serve large and distributed corporations – large companies have already adopted the basic technologies required for virtual events (including sufficient bandwidth capacity) and distributed companies can immediately leverage the convenience and cost savings of virtual collaboration (versus in-person).

“However, this does not mean that we do not offer our services for small, non-IT organizations”, noted Geisser. “We’ve also done projects with local authorities. Obviously, the entire project size has been not that extensive as for a global event with multiple thousands of participants.”

Since the European market for virtual events has not developed as quickly as the U.S. market, Geisser sees plenty of opportunity in Europe.  Geisser sees opportunity in all sorts of event types, but notes that “the type of the event is not as important as the content and the participants. We see the advantages of virtual events especially for knowledge-intense content (e.g. software, finance, etc.) with globally distributed participants”.

In comparing the U.S. and European markets, Geisser believes that while “US based customers put more emphasis on the look and feel, the European customers are very keen on getting a technically scalable and secure platform. Fortunately we’re combining both.”

Technology platform

Ubivent is a member of Microsoft BizSpark, a program that provides “software, support and visibility” to software start-ups.  While most virtual event platforms are built on top of Adobe Flash, ubivent’s platform is based on JavaFX, a platform for building rich internet applications that runs on top of JRE (Java Runtime Environment).

According to Geisser, the use of JavaFX serves as a competitive advantage for ubivent over competing Flash-based platforms – “JavaFX is one key advantage of our platform. This opens the door for completely new functionalities which are not possible with other technologies (e.g. Flash)”.

Ubivent developed an accessibility framework to assist visually impaired people in using their virtual events platform via a screen reader.  The source code for the accessibility framework has been published as open source.  The framework is built on top of JavaFX, which means that other platforms seeking to incorporate it would need to run JavaFX as well.

Virtual events vs. immersive virtual worlds

Geisser has taken a look at 3D immersive virtual worlds, such as Second Life and Twinity.  He believes, however, that the immersive virtual world is currently more suited to B2C or C2C use cases, whereas his B2B market is more focused on quick and convenient access to selected content.  Notes Geisser, “In a B2B context, the desire for avatars and the ability to walk through a virtual world is less distinct. Here, the focus is more the ability to quickly access information and other participants. The need to ‘walk’ through the virtual world to access this information or participant is considered adverse with regard to this goal.”

In closing

It will be interesting to watch the European market for virtual events in 2010.  Ubivent and IMASTE are two of the leading European-based providers – while they may encounter each other in common client accounts, I’m sure the providers from the U.S. market will be looking towards Europe (and Asia) as well.

Related links

  1. Follow ubivent on Twitter
  2. Ubivent’s Facebook page
  3. Ubivent-developed accessibility framework, fxaccessible
  4. Ubivent’s executive management team
  5. Audio interview – ubivent speaks about their JavaFX-based virtual events platform

How Location Awareness And Augmented Reality Can Be Leveraged For Events

November 24, 2009

Photo source: Layar.com

With the addition of a compass, GPS and associated software, the PDA/smartphone has become as powerful as ever.  Services are emerging that blend social networking and location awareness (e.g. Foursquare, Google Latitude) – in addition, augmented reality has received a lot of recent attention.  Amsterdam-based Layar has interesting technology that they call Layar Reality Browser – Version 2.0 (a mobile, augmented reality browser).

How could location awareness and augmented reality apply to events and trade shows?

Event Check-In

Source: flickr (User: Buckeye Beth)

Event planners could partner with location awareness providers to determine which registrants have appeared on site.  Attendees would need to register and opt-in to the location awareness service – but once they do, the technology can determine who’s on site and provide automated check-in.  Imagine arriving at the event, skipping past the long check-in line and going straight to a self-service kiosk, where you can print your event badge.  Once you have your badge printed, perhaps the event planner disables the location service, to give attendees the reassurance that they’re not being watched, a la Big Brother.

Eco-friendly maps

Photo source: Layar.com

You’re at the main lobby of the event – imagine holding up your PDA and having a map appear of the venue.  You no longer need to ask where the keynote session is being held – your PDA can map it for you – and perhaps guide you right there via its GPS function.  Such a service would make support overhead more efficient (less staff required to direct attendees) and be eco-friendly, since the printed event guide (and map) may no longer be required.

Augmented Reality at Exhibitor Booths

For trade shows that include exhibitor booths, augmented reality provides for some interesting possibilities.  I’m standing at the event’s most popular booth – the event staff is swarmed with visitors and I have to wait in line to speak to the exhibitor and/or get my product demo.  While I’m waiting, I bring up the augmented reality app on my PDA – it shows an image of the physical booth (right in front of me) with the following information overlaid:

  1. Related content from the exhibitor that I can view (right now) from my PDA – documents, white papers, on-demand videos, etc.
  2. Bios/profiles of event staffers who are in the booth right now – so I know that the most popular demo is being given by the exhibitor company’s Senior Product Manager for Mobile – I can view his LinkedIn profile, so that when my turn comes, I already know that we have a connection in common.
  3. An option to view the demo – perhaps the physical booth demos are being streamed out to the web – e.g.  into a hybrid virtual event.  With a click, I’m able to view the live stream of the demo via my PDA.  I’ll admit, it’s an odd thought to watch a live demo that’s occurring a few feet from you – but sometimes at events, it is truly hard to see the demo from the back of an assembled crowd.
  4. An option to join a text chat with a virtual booth staffer – again, in a concurrent virtual event, perhaps the exhibitor supplements their physical staffers with online staffers in the virtual environment.

Social gaming and following friends/colleagues

Events could incorporate a gaming aspect, with points tied to actions – and activity tracked via location awareness.  Exhibitors no longer need to scan an attendee’s badge – instead, the location awareness service tracks which booths they’ve visited.  Safeguards need to be established, of course, to ensure that a booth visit was real/substantial, as opposed to a “drive by”.  To use a Foursquare analogy, perhaps exhibitors offer a grand prize (e.g. HDTV) and award that to the attendee who holds the title of “mayor” (of that booth) at the conclusion of the event.

In a sales meeting, on the other hand, you often have colleagues who want to attend sessions together – instead of texting or IM’ing to coordinate meet-ups, a location awareness service (think Google Latitude) can allow opted-in attendees to track one another’s location on the show floor.  If your colleague is spending too long on line for coffee, go grab him so that you’re both not late to your boss’ presentation.

The important stuff – food!

Photo source: Layar.com

Layar, Yelp and Urbanspoon have all released augmented reality apps related to restaurants.  Whether it’s lunch during the event or dinner afterwards, you’ll always be a few augmented clicks away from knowing where’s the best burger, steak or burrito.

Perhaps what we need is a conference on augmented reality and location awareness – where all of this becomes reality!


To Promote Your Physical Or Virtual Event, Think Outside The Inbox

November 21, 2009

Source: flickr (User: Mzelle Biscotte)

For many, email is a constant stream, an endless loop – we receive too much of it, both “important” emails addressed directly to us and marketing emails that are sent as a result of opting in (or not) to past content, webinars, white papers and marketing lists.  Outbound, push-based email promotions face the following challenges:

  1. Imperfect delivery rates (mail server outages, spam filters, etc.)
  2. Decreasing open rates
  3. Perception of spam – if recipients don’t remember opting in to your list (even though they did), they’ll ignore your email – or, opt out from your list
  4. List fatigue due to overuse of marketing lists
  5. Decreasing click-thru rates (CTR) – once you’ve made it past delivery and open, recipients are clicking less on your embedded offers

Adding to this mix is the fact that many users now interact with brands (and by extension, promotional offers from brands) via their social networks, instead of email.  A user is more inclined to respond to an @reply or direct message (on Twitter) compared to a conventional email blast from a marketer.

Given all this, it surprises me that email is still a primary vehicle for promoting physical and virtual events.  Event marketers have much to gain by thinking outside the inbox.

Social media and social sharing

Your first step outside the inbox should be in the direction of social networks.  Build a presence in social communities and you’ll find that you naturally generate interest and awareness to your event.  Previously, I wrote about leveraging Twitter to promote your virtual event.  As Ian McGonnigal (GPJ) astutely pointed out, those same tactics apply quite well to physical events as well.

In addition to Twitter, consider the following:

Create a LinkedIn Event entry for your event

  1. Create a LinkedIn Event for your event – a LinkedIn Event page allows you to post relevant information about your event on LinkedIn (e.g. date, event content, etc.) – LinkedIn members can then indicate whether they’ll be attending, not attending or “interested”.  This can be quite useful, as folks often attend events based on knowing whom else will be attending.  By creating a LinkedIn Event, you’ll receive the benefit of having LinkedIn auto-recommend your event to other members, assuming their profile is a “match” with the profile of your event.  Members may also utilize search and find your event.  More info can be found on the LinkedIn blog page announcing the Event feature.
  2. Post videos to YouTube – it’s the #2 search engine after all (behind parent Google), so having event videos posted on the site will generate traffic from the millions of folks who visit YouTube.com each day.  Record videos of your host, keynote speaker, group publisher, etc. talking about your upcoming event – if your keynote speaker has a prominent name, your videos will attract interest from users who search on that name.  When you have a critical mass of videos, create a YouTube channel.  About.com has a neat guide on how to do just that.
  3. Create a Facebook Fan page for your event – with a fan page, you’ll generate interest for your upcoming event – and, you’ll build an ongoing community that you’ll be able to continuously leverage!  The All Facebook blog has a nice guide on how to build a Facebook fan page.
  4. Leverage blogs – author a blog posting on your corporate blog – or, if you don’t have one, ask a relevant industry blog site whether you can author a guest posting.  Alternatively, leave a comment on postings from relevant industry blogs with a pointer (link) to your event.  The key here is not to over-promote your event – your first goal is to provide useful and relevant content/commentary with your event being a secondary (and subtle) mention.

SEO and in-bound links

If you pay attention to search engine optimization (SEO), your event page(s) will receive “organic” traffic – that is, traffic that finds you, rather than you finding the traffic (i.e. the “pull” from users searching, rather than the “push” from your email promotions).  Think about the search keywords that you’d want to associate with your event [e.g. when users are performing searches] and make sure the content on your event page is rich in those keywords.

To increase the page rank of your event page, increase the number of inbound links that point to your page.  A few simple ideas:

  1. For all of your social media efforts (listed above), make sure they provide links to your event page – shazam, you’ve just created a number of inbound links
  2. For event staff (especially those with large followings on Twitter), ask them to temporarily point the “web site” URL in their Twitter profile to the event page
  3. Ask partners, associates, even clients to post a URL from their web site(s) to your event page
  4. Add a “Share on Facebook” capability on your event page – this may result in page rank benefit as search engines begin to index Facebook wall posts – until then, what this really does is generate awareness and outreach of your event to users’ Facebook friends.  If a potential attendee visits your event page and shares the page with her 100 Facebook friends, then you’ve just received 100 free advertising impressions

Advertise

Some affordable options to consider:

  1. Facebook advertising – purchase targeted ads on Facebook.  For a physical event, you can target by geography (e.g. starting with users who are geographically close to your event site).  For a virtual event, geography is less important, so you may want to target based on attributes in the users’ Facebook profiles.  You can pay per view (of the ad) or per click (on the ad), so the terms are flexible.  eHow has a good overview on Facebook advertising.
  2. Content syndication – purchase web syndication with online publishers in your industry – get your event listed in their directories, content sites, etc.  They may charge you per click or per lead (completed registration).  Not only can this generate registrants for your event, but it also improves your page rank by generating more inbound links to your event page.

Hopefully I’ve covered a few “outside the inbox” options for you to consider – certainly continue to promote your event via email – however, use some of these options to lighten the load a bit on your email marketing lists.