Let’s Hangout, Then Share Our Conversation with the World

July 21, 2012


I’ve met neither Heidi Thorne (@heidithorne) nor Marti Konstant (@martikonstant) in person. I’ve known Heidi for quite some time (via Twitter) and earlier this week, she introduced me to Marti. It’s the sort of thing that I wrote about previously – how magical social media can be in forging new connections.

Here’s the sequence of events:

  1. I met Heidi (via Twitter) – several years ago.
  2. We followed (Twitter) and circled (Google+) each other.
  3. I caught up with Heidi (via Skype) – this week.
  4. Heidi introduced me to Marti (via Twitter), because she saw a similar background and set of interests (between Marti and me).
  5. Marti and I followed (Twitter) and circled (Google+) each other.
  6. Marti invited me to be interviewed in her Marketing Hack Chat (#marketinghack) on Google+.

Looking back on this sequence, I found it interesting that these connections and conversations occurred via Twitter, Google+, Skype and Google+ Hangouts. What was absent? Phones, emails and automobiles.

Marketing Hack Chats

I wanted to further highlight these Marketing Hack Chats that Marti has put together. You can view these on Marti’s Google+ Page and on her YouTube Channel. Let’s cover some reasons I find Marti’s chats appealing.

Simple Logistics: Video at the Speed of a Mouse Click

Marti’s own marketing hack involves the use of the “Hangouts On Air” feature, which live streams the interview to YouTube, but also records the session, for on-demand playback on YouTube – and in embedded players, such as Marti’s Google+ page.

The video logistics are super simple and so is the publishing process. In fact, there’s no “process,” as Marti can publish the “finished product” to her Google+ page instantly. In addition, the video becomes available for viewing (and search) on YouTube at the same time.

How’s this for efficiency: I joined Marti’s Hangout at 12PM PT and the video was published on her Google+ page a mere 22 minutes later. Nice.

Cost Effectiveness

With Google+ Hangouts, Marti doesn’t have to worry about a video studio, a video crew, editing software or purchasing mass amounts of storage. As you’ll see in these videos, Marti records them from home, with a staff of one (herself).

So, assuming Marti already had a computer, webcam, broadband line, etc., then her incremental cost for the Marketing Hack Chat is ZERO. She plans to interview and record 20-30+ marketing professionals from all over the world. Where else (besides social media and social technologies) can all of this be coordinated and executed at a cost of zero?

Now, of course, by “cost,” I mean hard costs. There is the time and energy required (by Marti) to network with marketers, recruit speakers, prepare for the interviews, hold the interviews, promote the videos, etc.

The Theme

Marti told me that the idea behind her program is to provide marketers with actionable advice that they can use right away. I love this principle. As a marketer herself, Marti is finding a great recipe to connect with other marketers:

  1. Advice from peers “in the trenches.”
  2. Video as the delivery mechanism.
  3. Useful information (a “hack”) that can be put to use right away.
  4. Shorter is better (3-5 minute videos).
  5. A hash tag (#marketinghack) to further brand and promote the program


Thanks for having me on your program, Marti! I enjoyed chatting with you. I’m working my way through all of the marketing hacks and look forward to the subsequent interviews you’ll publish. And for those of you interested, you can view my hack below:

5 Ways to Get Started with Google Plus (#googleplus)

December 12, 2011


According to statistics provided by comScore, Google+ had 20 Million unique visitors in its first 21 days of service. comScore’s statistics were measured between June and July of this year (2011). While it took me a few months to jump aboard, I’ve been actively using Google+ for the past month. I thought I’d share some things I did to help me get started with the service.

1) Add People to Circles.

Like Twitter’s tweet stream and Facebook’s Newsfeed, your experience on Google+ is largely defined by the people you follow. In Google+ parlance, this is called “people in your circles.” Visit your “Circles” page, then click on “Find people”. As you add people to your Circles, Google+ gets smarter about its recommendations, since it can find people that both you and a recently added user have in their Circles.

As you find people you’d like to add, determine which of your circles to place them in. I currently have 221 people in my Circles. This is quite manageable for me and quite different from the 1,300+ people I follow on Twitter. As a result, I place nearly everyone in a single Circle and my default mode is to read the Stream from all Circles.

2) “Go Out” to Find and Discover.

Unless you’re a celebrity or a social media A-lister, you’ll find that a modest number of people have added you to their Circles. So think of Google+ as a cocktail party that you just arrived at. No one’s coming to chat you up, so grab a drink and go mingle. As you meet and interact with new people, you’ll start to gain attention.

How can you do this? It’s easy:

  1. +1 other people’s posts.
  2. Comment on other people’s posts.
  3. +1 other people’s comments.
  4. Comment on other people’s comments.
  5. Re-share other people’s posts.

If you’re new to Google+, posting to your page (alone) won’t cut it. “Go out” to find and discover interesting content (and people) and you’ll feel that much more a part of the community.

3) Check Out “What’s Hot.”

Click the “What’s hot” link on the left side of your Google+ page. Your Stream then gets filled with popular posts on Google+ – those that received a higher number of +1’s and comments. I use this as an effective way for finding interesting content – and, discovering interesting people (or Google+ Pages) to add to my Circles.

4) Start a Blog!

When I gave a presentation on personal branding earlier this year, several audience members asked my opinion on whether they should start a blog. With Google+, there’s apparently no character limitation on posts. I’m seeing some users opt to publish long-form content on their pages. These longer posts look a lot like blog posts.

So if you’ve been wondering whether (or when) to start a blog, experiment on Google+ and drop a long-form post here and there. There’s no set-up required and you can connect it right into your Google+ social graph. Perhaps you’ll find my next blog posting there (and not here).

5) Be Different.

I use Twitter for “all business” and Facebook for “all pleasure.” So it didn’t make sense to me that I’d use Google+ in an identical (or even similar) fashion to an existing social network. Instead, it’s served as a nice middle ground between the two. I mix business-related content with personal interests and I can use a “voice” different than what’s possible within 140 characters. For instance, here’s a recent post I made about Amy Grant.

3 Things You Didn’t Know About Google+

You can grow an instant moustache.

You can tell the world that you talk to yourself.

You can provide feedback and send a screen grab of the Google+ page.

Bonus Tip: Follow Me and I’ll Follow You Back… Um, Maybe Not

The following tip is provided by Heidi Thorne (Heidi on Google+.)

Remember the early days of Twitter (like 2008 and 2009) when people were putting statements such as “follow me and I’ll follow you back” in their bios? Tweeters were anxious to build their Twitter street cred by having kaboodles of followers. And you also saw people who followed anyone whose Twitter handle they could find, hoping for a reciprocal follow. Didn’t care if they were relevant or not. Only the numbers mattered.

Now it’s a social media lifetime later. We’re more cynical and overwhelmed with Twitter, Facebook, LinkedIn and a host of social network wannabes flooding our streams and attention. Active social media types were rejoicing at the prospect of starting over with a network from a technology powerhouse like Google. They could get rid of the junk followings and followers, put their contacts in appropriate categories or “circles,” with the goal to only see what’s relevant. And Google+ delivers on that. Kind of like what Twitter lists and Facebook and LinkedIn groups hoped to be, only in an easier to manage and manipulate format.

But you still see people trying to use Google+ as if it’s the early days of Twitter. In a day, I might have a dozen or so people circling me that I have no idea how they’ve connected with me. Do I automatically add them to my circles as a reciprocal courtesy? No way! If it’s not someone from one of my established networks or someone I regularly follow, or doesn’t have a bio filled out, I don’t circle them. But I will follow people I’ve met in discussions on other people’s posts who have fun, interesting or intelligent conversation. In fact, I’ve found some incredible new people on G+ that way.

So use Google+ as a clean social media slate, only filling that stream with what matters to you.

Bonus Tip: Try Google Hangouts

The following tip is provided by Jenise Fryatt (Jenise on Google+).

Most of the time I use Google+ for the Hangouts function.  I’ve found hangouts to be easier and more consistent than Skype for video chats.  You can chat with up to 10 people and starting a Hangout and inviting people to it is very easy.  I’m going to try using it for regular company meetings when some of us are out of town.


I’m enjoying my time on Google+ so far. It’s a neat mix of Twitter, Facebook and a few other services. Use the comments section below to let us know how you’re using the service. In the meantime, you can find me on Google+ here: http://gplus.to/dshiao.

Hybrid Events: Where Virtual Complements And Augments Physical

October 13, 2010

Over at the INXPO blog, we had the privilege of publishing guest postings from two thought leaders in the events industry, Heidi Thorne (@heidithorne) and Traci Browne (@tracibrowne).

Both wrote about their experiences attending a hybrid event, Event Camp Twin Cities 2010.  And both came away concluding that virtual components (e.g. video, Twitter, etc.) can significantly augment audience reach and audience engagement.

Successful Hybrid Event Case Study: Event Camp Twin Cities 2010 (by Heidi Thorne)

Heidi served as the Twitter moderator for Event Camp Twin Cities, so she had her hands (and fingers) full, watching the sessions, while exchanging tweets (and retweeting) with the virtual audience.

Of course, the on-site (physical) audiences in the Twin Cities, Dallas and Switzerland were a subset of the virtual audience, since they (on-site) were actively tweeting as well.

Heidi makes good points about the use of technology and virtual moderator(s) in a hybrid event.  Here’s a link to the full posting:


Make Your Events and Expos a Virtual Reality (by Traci Browne)

Traci attended Event Camp Twin Cities from her home office and felt like she was there in the Twin Cities.  She then gives us all some food for thought, by providing hybrid event ideas for Education and Networking.

For Education, I love idea #3, to interview virtual attendees and broadcast the interviews to the on-side audience.  What a great way to bring the virtual into the physical.

For Networking, I love idea #2, to have physical attendees send swag bags to virtual attendee pen pals, with the physical attendee’s name attached to it.  I say we go with T-shirts and pens and hold the coffee and cocktails.  Here’s a link to the full posting:


Thanks, Heidi and Traci, for the insightful postings.

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