In a prior blog posting, I promoted a wiki that I created that allows us to collaborate on the evolution of virtual event platforms. The wiki received some very thoughtful contributions.
Miguel Arias (IMASTE) added several insights via the wiki. In the paragraph “Make it easier to experience” he writes:
Along with a simplification of interfaces and the use of usability and navigation conventions, many customers and users seem to be demanding more immersive environments. While presenting a brand and hosting an interactive experience in a convention centre, it seems an interesting field to add some real-time rendered environments using engines like papervision3D or Unity3D. This said, it is unlikely that avatar based real time rendered environments will make it a a mainstream audience. Mainly considering plugin or applets downloads, system performance and learning curve barriers.
In the paragraph “Make it easier to experience” he writes:
The most relevant virtual event platforms will introduce or already have Facebook connect and twitter connect, and they will need to move to even wider standards like OpenID. On the other hand, deskopt or mobile widgets to control your stand usage, statistics and reporting will be a must. Lastly, the platforms will have extense APIs to manage their integration with various social networks, corporate databases, physical event managing software, etc.
Miguel then added a new paragraph:
Make the platform more adaptable for different customer needs and different usage
There are so many different kind of virtual events: trade shows, conferences, job fairs, corporate events, webinars, congresses… that vendors should decide in which market niche they are going to play. We will see generic platforms and other vendors delivering a tailored solution for one or many of the previous choices. It will become more and more complex to provide physical event managers with the features they need to handle their hybrid events at the same time as the platform is able to cope with the extensive data handling of the virtual job fair, or the networking tools of a professional tradeshow.
Steve Gogolak (Cramer) also added several insights via the wiki. In the paragraph “Make it easier to access” he writes:
For public events, ease of registration is a must. Using open methods for registering and/or connecting social networks have three-fold benefits:
- Registration is faster because basic information can be provided by services like LinkedIn, Facebook, etc. Shorter registration forms increase completion, period.
- Intelligence gathered by the platform about the user’s existing social graph can enhance the experience within the event by automatically creating connections with other attendees based on that user’s connection outside the platform. This will lead to more networking and awareness of actual people within the environment.
- Users opting into connections at the point of registration allows platforms to create publishable actions that can be spit out to twitter and facebook news feeds that can increase viral awareness of the event. Marketing automation at its best.
In the paragraph “Make the experience available on more devices” he writes:
One of the key areas where mobile can play a huge role is the “reminder” needs that come from tons of scheduled activities within virtual events. If attendees have the ability to build out a personalized agenda before the event and opt-in to either SMS reminders or download some kind of app that will push notifications at them throughout the day, it would be much easier to create a flexible agenda. Currently we’re cramming so much into the shortest amount of time because we’re afraid of losing people. If only we had better planning and reminding tools, driven by devices that never leave our pocket!
In the paragraph “Make the platform more adaptable for different customer needs and different usage” that Miguel created, Steve writes:
Take a hint from Apple’s “face time”. Video chat will, without a doubt, increase the effectiveness of networking. It is the one key element that can be introduced that will get critics to come around to the idea that networking in an online environment can be as effective as the cocktail hour of a physical event.
To view the fruits of our collaboration, you can read the wiki page here:
http://allvirtual.pbworks.com/How-Vendors-Should-Evolve-Their-Virtual-Event-Platforms
By default, you’ll be taken to the “VIEW” tab – to contribute, click on the “EDIT” tab. We’d love to hear (read) your thoughts!
Posted by Dennis Shiao 
